Customer Service Representative 1 - Bilingual

Recology; Vacaville (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Recology Vacaville is seeking a Customer Service Representative - Bilingual to support customers at our Vacaville office. You will answer calls, greet visitors, provide information on collections, billing, and account status, and help resolve issues with courtesy and accuracy.

This full-time role follows a Monday–Friday 8AM–5PM schedule. A six-month related experience, bilingual English/Spanish, and proficiency in Microsoft Office are required.

Qualifications

• Six months related experience and/or training.
• Bilingual English/Spanish.
• Computer programs, including Microsoft Office suite of applications.
• High school diploma or GED required.
• Bachelor's degree preferred.

Responsibilities

• Answers telephone or greets customers at counter.
• Provides information about collections, rates, billing, and account status promptly and correctly.
• Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
• Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
• Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
• Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
• Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.

Skills

Bilingual English/Spanish

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Location: Vacaville, 1005 - Recology Vacaville Solano, Subsidiary: Recology Vacaville Solano

Customer Service Representative - Bilingual

Shift: Monday-Friday 8AM-5PM

Essential Responsibilities

• Answers telephone or greets customers at counter.
• Provides information about collections, rates, billing, and account status promptly and correctly.
• Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
• Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
• Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
• Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
• Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.

Qualifications

• Six months related experience and/or training.
• Bilingual English/Spanish.
• Computer programs, including Microsoft Office suite of applications.
• High school diploma or GED required.
• Bachelor's degree preferred.

Skill and/or Ability to

• Promotes the WASTE ZERO philosophy by making the best and highest use of all resources as well as finding ways to use waste products in ways that benefit the environment.
• Develops strategies to effectively manage current and future challenges and opportunities; develops recommendations and actionable plans.
• Defines issues and focus on achieving workable solutions; generates innovative ideas to develop or improve existing systems.
• Demonstrates ability to use computers and technology capabilities.
• Demonstrates strong proficiency and knowledge in area(s) of expertise as well as company business and proficiency in strategic and financial processes.
• Communicates well both verbally and in writing; listens to and understands various viewpoints; shares relevant information timely; provides constructive feedback; maintains professionalism.
• Presents ideas effectively to individuals or groups and delivers presentations suited to the characteristics and needs of the audience.
• Effectively and productively engages with others and establishes trust, credibility, and confidence.
• Promotes collaboration and assists others with their initiatives and efforts.
• Motivates and empowers others to achieve objectives and to develop a culture where employees feel ownership in what they do.
• Attracts, develops and retains good people; allows opportunities for self and others to reach their full potential; builds and shares knowledge and expertise.
• Listens to and builds customer relationships; increases customer satisfaction and ensures commitments are met.

RECOLOGY OFFERS

• An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
• The largest employee owned resource recovery company in the industry with terrific benefits to help you prosper.
• A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
• An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R's: Reduce, Re-use, Recycle, and Recologize.
• Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.

RECOLOGY BENEFITS MAY INCLUDE

• Paid time off and paid holidays.
• Health and wellness benefits including medical, dental, and vision.
• Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
• Annual wellness incentives.
• Employee Assistance Program (EAP).
• Educational assistance.
• Commuting benefits.
• Employee referral program.

SUPPLEMENTAL INFORMATION

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records.

Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.