Customer Service Representative 1

International Executive Service Corps; Vacaville (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Health benefits

401(k) with match

Employee Stock Ownership Plan

Job summary

Recology is seeking a Customer Service Representative 1 to deliver efficient, courteous service by telephone or in person for routine issues. The role involves answering calls, guiding customers on billing and account status, and coordinating with staff to resolve delinquencies and other inquiries.

Primary qualifications include a high school diploma or GED and at least six months of related experience; a Bachelor's degree is preferred. Training in safety and processes is provided.

Qualifications

• Six months related experience and/or training.
• Proficiency with the Microsoft Office suite.
• High school diploma or GED required.
• Bachelor's degree preferred.

Responsibilities

• Answers telephone or greets customers at counter and provides information.
• Addresses customer questions and resolves complaints promptly.
• Maintains records, prepares reports, and performs data entry and clerical duties.
• Coordinates services between customers and coworkers to update records and status.
• Participates in training to improve customer service processes and safety.
• Handles special calls, including delinquencies, by phone and follow-up.

Skills

Customer service

Microsoft Office

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Job description

THE ROLE OF CUSTOMER SERVICE REPRESENTATIVE 1

Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature.

Shift: Monday-Friday 8AM-5PM

ESSENTIAL RESPONSIBILITIES

• Answers telephone or greets customers at counter.
• Provides information about collections, rates, billing, and account status promptly and correctly.
• Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
• Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
• Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
• Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
• Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.

QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

• Six months related experience and/or training.
• Computer programs, including Microsoft Office suite of applications.
• High school diploma or GED required.
• Bachelor's degree preferred.

Skill and/or Ability to:

• Promotes the WASTE ZERO philosophy by making the best and highest use of all resources as well as finding ways to use waste products in ways that benefit the environment.
• Develops strategies to effectively manage current and future challenges and opportunities; develops recommendations and actionable plans.
• Defines issues and focus on achieving workable solutions; generates innovative ideas to develop or improve existing systems.
• Demonstrates ability to use computers and technology capabilities.
• Demonstrates strong proficiency and knowledge in area(s) of expertise as well as company business and proficiency in strategic and financial processes.
• Communicates well both verbally and in writing; listens to and understands various viewpoints; shares relevant information timely; provides constructive feedback; maintains professionalism.
• Presents ideas effectively to individuals or groups and delivers presentations suited to the characteristics and needs of the audience.
• Effectively and productively engages with others and establishes trust, credibility, and confidence.
• Promotes collaboration and assists others with their initiatives and efforts.
• Motivates and empowers others to achieve objectives and to develop a culture where employees feel ownership in what they do.
• Attracts, develops and retains good people; allows opportunities for self and others to reach their full potential; builds and shares knowledge and expertise.
• Listens to and builds customer relationships; increases customer satisfaction and ensures commitments are met.

RECOLOGY OFFERS

• An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
• The largest employee owned resource recovery company in the industry with terrific benefits to help you prosper.
• A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
• An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R’s: Reduce, Re-use, Recycle, and Recologize.
• Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.

RECOLOGY BENEFITS MAY INCLUDE

• Paid time off and paid holidays.
• Health and wellness benefits including medical, dental, and vision.
• Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
• Annual wellness incentives.
• Employee Assistance Program (EAP).
• Educational assistance.
• Commuting benefits.
• Employee referral program.

SUPPLEMENTAL INFORMATION

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.

EQUAL OPPORTUNITY EMPLOYER

Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.