Customer Service Representative (04-05)

La Clinica De Familia; Anthony, NM (NM); On-site; USD 30,000 - 43,000; Full time

Job summary

La Clinica De Familia is seeking a full-time Medical Records Clerk to manage patient records with confidentiality and compliance. The role includes front office support and a focus on customer service in a health center serving diverse communities. Ideal candidates are organized, bilingual in English and Spanish, and possess strong communication skills.

Benefits

Health, dental, and vision insurance

401(k) with employer match

Life and AD&D insurance

Short and long-term disability

Paid time off and holidays

Education reimbursement

Cafeteria plan and employee assistance program

Travel reimbursement

Qualifications

• High school diploma or equivalent; medical terminology course preferred.
• One year of experience in a records department preferred.
• Ability to work in a high-stress environment.

Responsibilities

• Responsible for maintaining medical records and patient information.
• Assists with front office functions and provides excellent patient service.

Skills

Communication

Customer Service

Time Management

Organizational Skills

Bilingual (English and Spanish)

Confidentiality

Education

High school diploma or equivalent

Medical terminology course preferred

Tools

Windows software

Job description

La Clinica de Familia (LCDF) is a Federally Qualified Health Center (FQHC) with multiple locations in Southern New Mexico, serving the community for over 40 years. Our mission is to empower and enrich families, individuals, and communities by providing quality medical, dental, behavioral health, and educational services to people of all cultures.

Position: Medical Records Clerk

Job Summary: Responsible for maintaining medical records and patient information, ensuring confidentiality and compliance with LCDF policies. Assists with front office functions and provides excellent customer service to patients at the assigned clinic.

Core Competencies:

• Excellent communication skills; courteous and respectful; bilingual in English and Spanish (required)
• Excellent phone etiquette
• Strong time management and organizational skills
• Self-initiating, adaptable, and able to communicate effectively with staff
• Good judgment and confidentiality
• Ability to work under pressure with minimal supervision
• Strong customer service, interpersonal, and analytical skills
• Respectful and culturally sensitive patient care
• Basic math and office skills (Windows software, copier, fax)

Job Requirements:

• High school diploma or equivalent; medical terminology course preferred
• One year of experience in a records department preferred
• Ability to work in a high-stress environment

Benefits:

• Health, dental, and vision insurance
• 401(k) with employer match
• Life and AD&D insurance
• Short and long-term disability
• Paid time off and holidays
• Education reimbursement
• Cafeteria plan and employee assistance program
• Travel reimbursement

Additional Details:

• Job ID: 04-05-395-01
• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Customer Service
• Industry: Public Health

This job posting is active and accepting applications.