Customer Service Representative

Sila Services; Woburn (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading HVAC company in Woburn seeks a Customer Service Rep to manage technician schedules and enhance customer experience. Ideal for those aspiring to grow in operations or management, with a strong emphasis on teamwork and service excellence. Full-time position with competitive pay and comprehensive benefits.

Benefits

401(k) matching

Dental insurance

Flexible schedule

Health insurance

Paid time off

Referral program

Vision insurance

Qualifications

• 1-5 years of customer service experience required.
• Experience with Service Titan system is a bonus.
• Desire to achieve personal and professional goals.

Responsibilities

• Schedule field service technicians daily.
• Directly interact with customers needing service.
• Maintain customer database and provide best in class service.

Skills

Customer service experience

Team mentality

Hard work ethic

Job description

Customer Service Rep

About Central Cooling & Heating

Central Cooling &Heating has been changing the way people think about their home comfort provider. Our philosophy of providing high levels of customer service combined with top quality products and services has made us a leading force in the home services business.

The Dispatcher/Service Coordinator is responsible for coordinating and scheduling a team of field service technicians in a fast-paced service organization in the HVAC industry. The position is responsible for maintaining an organized daily workflow, working with company resources to respond to customer requests, and ensuring that company revenue goals are achieved.

Responsibilities include the following:

Daily scheduling of field service technicians

Direct interaction with customers in need of service

Answer in-bound calls

Make outbound calls to schedule service and solicit customers for future business

Dispatch technicians to jobs

Helping team members with side tasks

Maintain customer database

ProvideBEST IN CLASScustomer service

This position is a great opportunity for someone with an interest in operations, customer service, or a future in management.

Candidates must also have the following:

1 - 5 years of customer service experience

Desire to achieve goals, both personal and professional

Hard work ethic and willingness to work OT when necessary

Strong team mentality

Experience in a customer service role where the phrase “customer first” was practiced daily

Experience with Service Titan system is a bonus

Job Type: Full-time

Job Type: Full-time

Salary: $22 - $26 per hour

Schedule:

8 hour shift

Day shift

Monday to Friday and 1 ½ day Saturday a month

Overtime

Weekend availability for on call once a month

Ability to commute/relocate:

Reliable commute to Woburn daily or planning to relocate before starting work (Required)

Experience:

Dispatching: 3 years (Preferred)Service Coordinator: 3 years (Preferred)HVAC Industry: 1 year (Preferred)

Work Location: In person

Job Type: Full-time

Salary: $22.00 - $26.00 per hour

Benefits:

401(k)401(k) matching

Dental insurance

Flexible schedule

Health insurance

Paid time off

Referral program

Vision insurance

Shift:

8 hour shift

Weekly day range:

Monday to FridayWeekends as needed

Work setting:

In-person

Experience:

Dispatching: 3 years (Preferred)Customer service: 3 years (Required)

$22 - $26 an hour