Customer Service Representative

Ariens Company; Wisconsin; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) match and profit-sharing plans

Tuition Reimbursement

Paid holidays

Short Term Disability

Job summary

An outdoor power equipment manufacturer in Brillion, WI is looking for a Customer Service Representative to be the key contact for customers. This role involves responsible order processing, effective communication with internal teams, and supporting customer needs. Candidates should have a high school diploma or GED, with at least 2 years of customer service experience. The company offers comprehensive benefits, including insurance options and a 401(k) plan.

Qualifications

• Minimum of 2 years of experience in customer service.
• Ability to make decisions and solve problems with leadership direction.
• Judgment to evaluate need for exceptions to meet customer expectations.

Responsibilities

• Responsible for order processing for customers as it relates to the parts business.
• Communicate process and system issues related to order processing to leadership.
• Actively attend and participate in required trainings.

Skills

Customer service experience

Problem-solving

Multi-tasking

Education

High school diploma or GED

Completion of a two-year post high school program

Job description

Customer Service Representative page is loaded## Customer Service Representativelocations: WI - Brilliontime type: Full timeposted on: Posted Todayjob requisition id: R-04000At AriensCo, we build more than exceptional products – we create opportunities that impact careers. Our culture values innovative thinking, hard work and determination. We interact in teams, collaborate together and make decisions quickly.We see growth potential in every team member, and are committed to supporting our employees with continuous training and advancement opportunities. Speaking of people, you’re not just employee #1,762 to us. You’re family and your role is invaluable. Without exceptional people, we can’t continue to produce the amazing products we're known for around the world. # **Job Description:**AriensCo is looking for a Customer Service Representative at our location in Brillion, WI to serve as a key point of contact between our company and our customers. This role plays an important part in supporting customers by delivering products and services that help identify the best solutions to meet their needs.**THE DAY TO DAY...*** Responsible for order processing for customers as it relates to the parts business: US & Canadian Dealers, National Accounts, State & Government Agencies, International Distributors, Consumer Credit Card Orders and Internal Customers* Responsible for external and internal order processing, RMA’s, product registration support, dealer locator support* Successfully communicate in support of the customer with the internal teams of TAC, DC staff and sourcing* Apply field promotions ensuring pricing and terms are executed correctly* Communicate process and system issues related to order processing to leadership* Credit card order processing and all processes related to these transactions* Actively attend and participate in required trainings* Stay current with system and product information, changes and updates* Help identify and implement process improvements for work flows they oversee**THE QUALIFICATIONS...*** Completion of a two year post high school program, or high school diploma/general education degree (GED)* Minimum of 2 years of experience in customer service* Ability to make decisions and solve problems with leadership direction* Use judgment to evaluate need for exceptions to policies to meet customer expectations while keeping in mind established guidelines and procedures* The ability to support special projects and additional duties as assigned* The ability to multi-task or change direction on short noticeApplicants must be authorized to work in the U.S. without requiring sponsorship now or in the future.## ***About AriensCo***Since 1933, the AriensCo name has been associated with reliable, durably crafted, high-performance outdoor power equipment. Our core values – **Be Honest, Be Fair, Respect the Individual, Keep our Commitments, and Encourage Intellectual Curiosity** define our culture and inspire our team. We believe passionate people and astounded customers lead to unstoppable success. Our employees’ quality of life is important to us. When people feel appreciated, respected and supported, careers thrive and ideas come to fruition. AriensCo employees are provided various great benefit opportunities which may include:* Medical, Dental, Vision Insurance effective first day of employment* Dependent Care Flexible Spending Account (FSA) plan* 401(k) match and profit-sharing plans* Life Insurance* Health Savings Accounts (HSA)* Short Term Disability* Parental Leave* Onsite Marketplace Care Partners at all locations* Paid holidays* Employee Assistance Program* Tuition Reimbursement and Apprenticeship Programs* Safety shoes and safety prescription glasses reimbursement* Employee Product Purchase Program* 50% Daycare discount \*\*Brillion Early Learning Center* 10% tuition discount at KinderCare Learning Centers nationwide \*\*Excludes Brillion Early Learning Center* Onsite health clinic with Bellin Health \*\*Brillion Campus Only* Nearsite & Urgent Care Clinic Options \*\*Brillion Campus Only## ***EEO Statement***The concept of diversity is important to us at AriensCo. That’s why we’ve created a culture that is inclusive, accepting and understanding. We embrace diversity among our partners, suppliers and employees. We also strive for diversity in the quality of our ideas. Inclusion and acceptance means that, regardless of who you are, you will always be standing on our welcome mat.AriensCo is an Equal Employment Opportunity (EEO) employer and steadfastly committed to hiring and selecting the most qualified candidate for any open position. It is the policy of AriensCo to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.Providing our employees with an environment free of discrimination and harassment is something we take very seriously. Embracing diversity enables us to attract the best qualified talent, foster productive teamwork, and expand our business opportunities.