Customer Service Representative

SBM Management Services, LP; Wilmington (NC); On-site; USD 42,981,000 - 45,847,000; Full time

Benefits offered by this job

Benefits

Equal opportunity employer

Job summary

SBM Management Services, LP is seeking a Customer Service Representative to maintain cleanliness and sanitation across assigned areas. You will perform janitorial duties, operate cleaning equipment, and uphold safety policies while delivering professional interactions with staff and customers.

The role requires 3–6 months training/experience preferred, with bilingual abilities considered a plus. Training certification and potential forklift certification may be required; valid driver's license

Qualifications

• No specific education requirement; 3-6 months training or experience preferred, or equivalent combination of education and experience.
• May be required to have a valid driver’s license.
• Completed all safety and task training certification.
• Bilingual a plus.
• Strong verbal and written communication skills.
• Ability to read and interpret instructions, procedures, manuals, and other documents.

Responsibilities

• The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.
• To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily.
• Other duties may be assigned.
• Perform janitorial duties
• Operate motorized cleaning equipment
• Maintain daily upkeep of assigned area
• Report incidents and hazardous conditions to supervisor
• Comply with safety rules, policies, and procedures
• Perform work assignments in a team with other employees
• Perform repetitive tasks
• Maintain clean work area
• Follow all protocols, company procedures, policies, and rules
• Take direction and respond to supervision
• Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
• Fill in during staff shortage
• Support shift lead in completing punch-list items
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand customer service and satisfaction
• Understand reporting systems, and of the environment

Skills

Bilingual

Verbal communication

Written communication

Read instructions

Education

No specific education requirement

Job description

Title: Customer Service Representative Job Description: Job Overview The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.

Roles & Responsibilities

To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily.

Other duties may be assigned.

Perform janitorial duties

Perform all duties listed on the daily schedule

Operate motorized cleaning equipment

Maintain daily upkeep of assigned area

Report incidents and hazardous conditions to supervisor

Comply with safety rules, policies, and procedures

Perform work assignments in a team with other employees

Perform repetitive tasks

Maintain clean work area

Follow all protocols, company procedures, policies, and rules

Take direction and respond to supervision

Talk with lead, supervisor, co-workers, managers, and customers in a professional manner

Fill in during staff shortage

Support shift lead in completing punch-list items

Use proper personal protective equipment

Present a professional appearance and conduct

Understand customer service and satisfaction

Understand reporting systems, and of the environment

Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/ or Experience

No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

May be required to have a valid driver’s license.

Completed all safety and task training certification.

May be required to be forklift certified.

Knowledge, Skills, and Abilities

Bilingual a plus

Ability to read and interpret instructions, procedures, manuals, and other documents

Strong verbal and written communication skills.

Knowledge of cleaning methods and equipment and willing to share with team.

Knowledge of the upkeep and care of the cleaning equipment.

Knowledge of cleaning compounds and chemicals, and their safe, efficient use.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk or listen.

The employee must be able to lift and/or move up to 35 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Shifts and Compensation

Monday-Friday:7am-3:30pm $15-$16 per hour

Benefits: SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers

Careers – SBM

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.

At SBM, we deliver soft services facilities management through innovative technology, exceptional quality, and empowered associates on a global scale. Our approach is centered on providing scalable, predictable, and repeatable results across space types. With our experience in state-of-the-art facilities and continuously evolving processes, we ensure that our clients experience unmatched service excellence to support our clients’ most ambitious missions.