Customer Service Representative

SBM Management Services, LP; Palo Alto (CA); On-site; USD 25,000 - 28,000; Full time

Job summary

SBM Management Services, LP is seeking a Customer Service Representative in Palo Alto, CA, responsible for cleanliness and sanitation of assigned areas. The role emphasizes professional communication and adherence to safety and company protocols.

The position involves janitorial duties, operating cleaning equipment, and collaborating with the team to maintain high standards of service. Training is 3–6 months, with forklift certification and a valid driver’s license potentially required.

Qualifications

• No specific education requirement; 3–6 months training or experience preferred.
• May require a valid driver’s license and safety/certification training; forklift certification may be required.
• Bilingual a plus.
• Ability to read and interpret instructions, procedures, manuals, and other documents.
• Strong verbal and written communication skills.
• Knowledge of cleaning methods and equipment; willingness to share with team.
• Knowledge of upkeep and care of cleaning equipment.

Responsibilities

• Perform janitorial duties.
• Operate motorized cleaning equipment.
• Maintain daily upkeep of assigned area.
• Report incidents and hazardous conditions to supervisor.
• Comply with safety rules, policies, and procedures.
• Work in a team with other employees.
• Follow all protocols, company procedures, policies, and rules.
• Present a professional appearance and conduct.
• Understand customer service and satisfaction.
• Understand reporting systems and the environment.

Skills

Verbal communication

Written communication

Teamwork

Bilingual a plus

Education

No specific education requirement

Tools

Forklift certification

Job description

Title: Customer Service Representative

Job Description: Job Overview

Job Overview

The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.

Roles & Responsibilities

To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Perform janitorial duties
• Perform all duties listed on the daily schedule
• Operate motorized cleaning equipment
• Maintain daily upkeep of assigned area
• Report incidents and hazardous conditions to supervisor
• Comply with safety rules, policies, and procedures
• Perform work assignments in a team with other employees
• Perform repetitive tasks
• Maintain clean work area
• Follow all protocols, company procedures, policies, and rules
• Take direction and respond to supervision
• Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
• Fill in during staff shortage
• Support shift lead in completing punch-list items
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand customer service and satisfaction
• Understand reporting systems, and of the environment

Qualification

Education and/ or Experience: No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.

Certificates, Licenses, Registrations: May be required to have a valid driver’s license. Completed all safety and task training certification. May be required to be forklift certified.

• Bilingual a plus
• Ability to read and interpret instructions, procedures, manuals, and other documents
• Strong verbal and written communication skills.
• Knowledge of cleaning methods and equipment and willing to share with team.
• Knowledge of the upkeep and care of the cleaning equipment.
• Knowledge of cleaning compounds and chemicals, and their safe, efficient use.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Compensation and Shift

Monday-Friday:4:30pm - 1am $18.70-$19.20 per hour

Benefits

SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers

Careers – SBM

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces.

We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.

At SBM, we deliver soft services facilities management through innovative technology, exceptional quality, and empowered associates on a global scale. Our approach is centered on providing scalable, predictable, and repeatable results across space types. With our experience in state-of-the-art facilities and continuously evolving processes, we ensure that our clients experience unmatched service excellence to support our clients’ most ambitious missions.