Customer Service Representative

Motion Industries; Williamsport (Lycoming County); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Healthcare

401(k)

Tuition reimbursement

Vacation

Sick leave

Holiday pay

Job summary

Motion Industries in Williamsport, PA is seeking a Customer Service Representative to accurately fulfill orders and handle incoming calls under close supervision.

Responsibilities include quoting, order entry, and coordinating shipments while protecting gross profit through pricing within approved parameters. Strong communication and detail-oriented work are essential in this role.

Qualifications

• High school diploma or GED required, 0–3 years related experience.
• Strong communication and organizational skills.
• Ability to multi-task and manage time effectively.
• Basic computer and data-entry skills; knowledge of business systems a plus.

Responsibilities

• Responds to basic customer inquiries and provides quotes.
• Enter orders via telephone, email, fax, or walk-in.
• Negotiate sale prices within approved parameters to support gross profit.
• Place orders up to $5,000 per line and $10,000 per order.
• Source products from branch, DC, or supplier inventories.
• Determine cost-effective shipping methods and partner with Account Representatives.
• Process returns and expedite backorders as needed.
• Maintain customer relationships and drive repeat business.

Skills

Customer service

Communication

Multitasking

Computer skills

Education

High school diploma or GED

Job description

Williamsport, PA, USA

Full time

R26_0000027466

SUMMARY

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES

• Responds to basic customer inquires regarding products, provides quotes, and handles
• order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter
• sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase
• price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on
• competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and
• drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per
• purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or
• supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and
• externally via email, using business systems and searching capabilities to find products
• on the internet.
• Product knowledge is preferred.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

See Description

Equal employment opportunity, including veterans and individuals with disabilities.

PI286661144