Customer Service Representative

Motion Industries; Findlay (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Tuition reimbursement

Vacation & holiday pay

Job summary

Motion Industries in Findlay, OH is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls under close supervision.

You will respond to basic inquiries, provide quotes, enter orders by phone, fax, email, or counter, negotiate prices within set parameters, adjust non-contract pricing when appropriate, and coordinate shipping to ensure inventory availability and timely delivery.

Qualifications

• High school diploma or GED required, with up to 3 years related experience.
• Ability to handle multiple tasks and maintain accuracy.
• Strong verbal and written communication skills.

Responsibilities

• Respond to basic customer inquiries, provide quotes, and enter orders.
• Place customer orders via phone, fax, email, or counter sales.
• Negotiate price within parameters to influence gross profit.
• Maintain appropriate inventory levels and source products as needed.
• Determine cost-effective shipping methods and coordinate with accounts.
• Support account representatives to ensure customer satisfaction.
• Handle backorders, returns, and assist with other duties as assigned.

Skills

Customer service

Order entry

Communication skills

Multi-tasking

Computer skills

Product knowledge (preferred)

Education

High school diploma or GED

Tools

CRM systems

Internet research

Job description

Findlay, OH, USA

Full time

R26_0000027082

SUMMARY

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES

• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.

COMPANY INFORMATION

• Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Equal employment opportunity, including veterans and individuals with disabilities.

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