Customer Service Representative

Planet Fitness; Wheaton (IL); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

Employee Referral Bonus Program

FREE Black Card Membership

401(k) with employer match

Profit sharing program

Job summary

Planet Fitness in Wheaton, IL seeks a motivated Customer Service Representative to provide exceptional service to members and guests. Responsibilities include greeting members, assisting with inquiries, and maintaining a clean environment.

The ideal candidate should possess reliability and customer service experience, with opportunities for advancement and benefits like medical insurance and a FREE Black Card Membership.

Qualifications

• Must be 18 years of age or older.
• Continual standing and walking during your shift.
• Must be able to lift 45 pounds.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers.
• Check in members, provide tours of the club.
• Respond to member questions and concerns in a professional manner.
• Regular cleaning of the entire facility.

Skills

Customer service experience

Punctuality

Reliability

Job description

Job Details

Job Location: Wheaton, IL 60189

Salary Range: $16.00 - $16.00 Hourly

Job Shift: FT: 10p-6a

Overview

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience.

Benefits

• Great growth opportunities - we are a dynamic and growing company
• Set schedule
• Medical, Dental and Vision insurance benefits (available to eligible employees)
• Employee Referral Bonus Program
• Position has a $1/hour premium added to any hours worked 10:00 PM-6:00 AM.
• FREE Black Card Membership
• 401(k) with generous employer match
• Profit sharing program
• A sparkling clean work environment (where we all pitch in to keep the club pristine!)
• Contribute to changing people's lives each day by helping us create a healthier Planet
• Work hard, play hard with an amazing group of talented, dynamic team members
• Employee Assistance Program (EAP)

Responsibilities

• Greet members and guests, providing exceptional customer service and making members feel comfortable and welcomed.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check in members, provide tours of the club and sign up new members, log amenities, and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of the entire facility, bathrooms, equipment, front desk area, and amenities.

Qualifications & Physical Demands

• Must be 18 years of age or older.
• Punctuality and reliability is a must.
• Customer service experience preferred.
• Continual standing and walking during your shift.
• Continual talking to members and potential members in person and on the phone during your shift.
• Must be able to lift 45 pounds.

What It Means to Join the Planet Fitness Team

• Embodies EPIC core values: Executional Excellence, People First, Integrity and Customer Mania.
• Part of a company caring about improving health and well-being of communities.
• Part of a supportive, engaging, inclusive workforce that values diversity and creates a place where everyone can feel they belong.
• Encourages professional growth and development.
• Creates a positive impact in local communities through philanthropic initiatives.
• Part of a brand you can be proud of.

Equal Opportunity Employer

We are an equal opportunity employer and welcome all qualified applicants.