Customer Service Representative

Trinity Solar; West Wareham (MA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Healthcare coverage

Paid training

PTO

Sick leave 40 hours

401(k) with company match

Work-life balance

Job summary

Trinity Solar in West Wareham, Massachusetts, is seeking a Project Concierge Representative to deliver an exceptional customer experience from project inception to completion. You will communicate professionally with customers and across departments, building strong relationships and ensuring information accuracy.

The role emphasizes coordinating documentation with customers and sales teams, managing schedules, and using tools like MS Office and Salesforce.

Qualifications

• Customer service experience preferred but not required
• Excellent communication and organization skills
• Experience with MS Office and PDF workflows
• Background in fast-paced office environments

Responsibilities

• Develop strong positive working relationships with customers and colleagues.
• Regularly monitor all active projects for accuracy of information and deadlines while communicating with customers and the organization.
• Utilize organizational and time management skills to prioritize and adjust daily tasks.
• Coordinate efforts with customers and sales representatives to obtain documentation necessary for solar projects.

Skills

Communication

Call management system

Text and email communication

Microsoft Office

Adobe PDF

Document Management

Salesforce.com

Organizational skills

Time management

Decision making

Problem solving

Team player

Attention to detail

Fast-paced office experience

Tools

Salesforce.com

Microsoft Office

Adobe PDF

Job description

West Wareham, Massachusetts, United States

Job Description

Job Summary:

The Project Concierge Representative will be responsible for delivering an exceptional customer experience from project inception to completion, providing professional and courteous communication with customers and across departments.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Develop strong positive working relationships with customers and colleagues.
• Regularly monitor all active projects for accuracy of information and to ensure that deadlines are being upheld while providing necessary communication to customers and the organization.
• Utilize organizational and time management skills to prioritize and adjust daily tasks.
• Coordinate efforts with customers and sales representatives to obtain documentation necessary for solar projects.

Required Skills/Abilities:

• Strong communication skills including the use of a call management system as well as text messaging and email.
• Ability to mitigate customer concerns while arriving at the best positive outcome.
• Proficiency with Microsoft Office, Adobe PDF, Document Management. SalesForce.com experience is preferred.
• Desired attributes include organizational and time management skills, strong decision making and problem solving, team player and attention to detail.
• Experience in a faced paced office environment is preferred.

Education and Experience:

• Customer service experience preferred but not required

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Location(s)

20 Patterson Brook Road, Unit 1, West Wareham , Massachusetts 02576 , United States

Compensation

$19-$22/ hr

At Trinity Solar, you're not just starting a job--you're building a career path to success. We're proud to be part of one of the fastest-growing industries in the country, and we want you to grow with us. Here, you'll find a team that values your contribution, supports your development, and celebrates your success.

When you join Trinity Solar, you'll enjoy: Competitive pay with opportunities to grow, Comprehensive healthcare coverage: Medical, Dental & Vision, Life insurance and employee assistance programs for peace of mind, Paid training to set you up for success, A generous paid time off (PTO) program to recharge and enjoy life outside of work (varies by role), Forty (40) hours of sick time annually, 401(k) with company match to invest in your future, Work-life balance that puts your well-being first.

• Competitive pay with opportunities to grow
• Comprehensive healthcare coverage: Medical, Dental & Vision
• Life insurance and employee assistance programs for peace of mind
• Paid training to set you up for success
• A generous paid time off (PTO) program to recharge and enjoy life outside of work (varies by role)
• Forty (40) hours of sick time annually
• 401(k) with company match to invest in your future
• Work-life balance that puts your well-being first

Join Trinity Solar and be part of a company where your career, your growth, and your impact truly matter.

Area of Interest

Project Support

Trinity Solar is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity, or any other category protected by applicable federal, state, or local laws.