Customer Service Representative

CERTEX USA; West Sacramento (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Uniforms Provided

Boot allowance

401k match

Vacation & Sick Leave

Holidays

Job summary

Certex USA, Inc. is seeking a Full-time Customer Service Representative in West Sacramento, CA.

The role focuses on answering questions, preparing quotes, processing orders, and offering solutions to meet customer needs, while collaborating with internal teams to ensure a positive experience. Responsibilities include handling inquiries via phone, email, and in person; processing orders; preparing quotes; maintaining records; and supporting logistics, billing, and office tasks.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of customer service experience preferred.
• Experience in construction, oil and gas, mining, aerospace, heavy industrial, or maritime industries preferred.

Responsibilities

• Serve as the primary contact for customers by phone, email, and in person, providing prompt, professional assistance.
• Welcome and assist walk-in customers and identify their needs.
• Process customer orders accurately and enter information into company systems.
• Prepare quotes and provide product information to support purchasing decisions.
• Resolve customer concerns in a timely and professional manner.
• Maintain accurate customer records including orders and inquiries.
• Follow up with customers to ensure satisfaction and strengthen relationships.
• Coordinate with internal teams to address orders and customer needs efficiently.
• Support branch administrative functions including recordkeeping, billing, and general office activities.
• Calculate pricing and process customer payments accurately.
• Provide catalogs, literature, samples and other information to customers.
• Assist with inventory, shipping, and receiving as needed.
• Identify potential opportunities and refer to appropriate team members.

Skills

Communication

Customer service

Organization

Multitasking

Math

Computer skills

Problem solving

Independence

Phone etiquette

Dependability

Education

High school diploma

Associate degree preferred

Job description

Job Type

Full-time

Description

A Customer Service Representative supports customers by answering questions, preparing quotes, processing orders, and providing solutions to meet customer needs. This role works closely with customers and internal teams to deliver excellent service, build strong relationships, and help ensure a positive customer experience.

Key Responsibilities/Essential Duties

• Serve as a primary point of contact for customers by phone, email, and in person, providing prompt and professional assistance.
• Welcome and assist walk-in customers, helping identify and address their needs.
• Process customer orders accurately and ensure all required information is entered into company systems.
• Prepare customer quotes and provide product information to support purchasing decisions.
• Resolve customer concerns, questions, and service issues in a timely and professional manner.
• Maintain accurate customer records, including orders, inquiries, and service interactions.
• Follow up with customers to ensure satisfaction and strengthen ongoing business relationships.
• Coordinate with internal teams to ensure orders, requests, and customer needs are addressed efficiently.
• Support branch administrative functions, including recordkeeping, billing, and general office activities.
• Calculate pricing and process customer payments accurately.
• Provide catalogs, product literature, samples, and other requested information to customers.
• Assist with inventory, shipping, and receiving activities as needed to support branch operations.
• Identify potential customer opportunities and refer them to the appropriate team member when additional support is needed.
• Maintain a clean, organized, and customer-focused work environment.
• Perform other duties as assigned.

Required Skills/Abilities

• Strong verbal and written communication skills.
• Excellent customer service and relationship-building abilities.
• Strong organizational skills with attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic math skills with the ability to accurately calculate pricing and quantities.
• Proficiency with computers and common business software applications.
• Strong problem-solving skills and the ability to resolve customer concerns effectively.
• Ability to work independently and collaborate as part of a team.
• Professional phone etiquette and a positive, customer-focused attitude.
• Dependable, self-motivated, and committed to delivering excellent service.

Physical Requirements:

• Wear personal protective equipment (PPE) in designated operations and production areas as directed
• Prolonged periods of sitting while working at a desk and using a computer.
• Ability to lift and move items weighing up to 25 pounds on an occasional basis.
• Ability to communicate effectively by speaking, hearing, and interacting with customers, coworkers, and vendors in person, by phone, and through virtual meetings.
• Employees may occasionally work in extreme heat and cold temperatures in warehouse settings with dirt and dust and a moderate to loud noise level.

Education And Experience

• High school diploma or equivalent required.
• Associate degree preferred.
• 1-2 years of customer service experience preferred.
• Experience in construction, oil and gas, mining, aerospace, heavy industrial, or maritime industries preferred.

Compensation And Benefits

• Pay Range - $22-$24 Per hour
• Monthly Profit-Sharing Opportunity
• Uniforms Provided
• Steel Toe Boot Allowance
• Vacation and Sick Leave
• 9 Holidays and 1 Floating Holiday
• 401k with 401k Match
• Medical, Dental, Vision, Life, Voluntary Life, Long and Short-Term Disability, Hospitalization, Critical Illness, Accident and Pet Insurance

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

E-Verify

The Company is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. The Company utilizes E-Verify.