Customer Service Representative

U-Haul International, Inc.; West Sacramento (CA); On-site; USD 23,281 - 26,036; Part time

Benefits offered by this job

Career stability

Opportunities for advancement

Health insurance & Prescription plans

Paid holidays, vacation, and sick days

Life insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Gym Reimbursement Program

Job summary

U-Haul International, Inc. is looking for a part-time Customer Service Representative in West Sacramento, California. The role requires someone friendly and motivated to help customers with U-Haul products and services.

Responsibilities include assisting customers, managing rentals with technology, and maintaining equipment. Candidates must have a valid driver's license and a high school diploma or equivalent. The position offers a pay range of $16.90 to $18.90 per hour while providing on-the-job education.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers with U-Haul products and services.
• Use smartphone-based U-Scan technology for rentals.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot.
• Answer questions regarding products and services.
• Prepare rental invoices and manage returns.
• Install hitches and trailer wiring.
• Fill propane as certified by U-Haul.
• Drive a forklift as certified by U-Haul.
• Participate in ongoing education through U-Haul.

Job description

Are you a people person? Do you love helping others? U‑Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U‑Haul company’s exceptional service and ensure that customers get all the help they need on their journeys by inspecting and maintaining equipment, assisting customers, and using up‑to‑date technology to dispatch and return equipment. This position offers on‑the‑job education.

Benefits

• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24‑hour physician available for kids
• Dental & Vision Plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey’s SmartDollar Program

Responsibilities

• Assist customers inside and outside a U‑Haul center with U‑Haul products and services.
• Use smartphone‑based U‑Scan technology to manage rentals and inventory.
• Move and hook up U‑Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U‑Haul upon employment).
• Drive a forklift (certification offered through U‑Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U‑Haul education through U‑Haul University.

Minimum Qualifications

• Valid driver’s license and ability to maintain a good driving record
• High school diploma or equivalent

Work Environment

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

Pay Range: $16.90 – $18.90 Hourly

1750 W Capitol Ave
West Sacramento, California 95691
Part‑Time R239369

U‑Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need‑to‑know basis.