Customer Service Representative

Dewittvets; Wells (ME); Hybride; USD 25 000 - 29 000; Plein temps

Avantages offerts par ce poste

Tailored development programs

Mentorship

Career pathing

Competitive pay

401(k) matching

Student loan assistance

Health insurance

Dental insurance

Vision insurance

Life insurance

Mental health resources

Paid time off

Holidays

Résumé du poste

Wells Dog and Cat Hospital in Wells, ME is seeking a full-time Customer Service Representative to be the welcoming first point of contact for clients, over the phone and in person. You will manage appointments, answer calls, process payments, and support pet records with accuracy.

Ideal candidates have HS diploma, excellent customer service, and strong computer skills. Weekend or late-evening shifts are not required, and veterinary EMR experience is a plus.

Qualifications

• Professional and friendly phone etiquette.
• No weekends or late evenings.
• Ability to prioritize and multitask.
• Ability to problem solve and adapt to multiple situations.
• HS Diploma or educational equivalence.
• Excellent customer service skills.
• Computer efficiency.
• Very detail-oriented.
• Preferred: Veterinary EMR experience (Avimark, Cornerstone).
• Preferred: 1 year of customer service experience.
• Preferred: Knowledge of veterinary terminology and procedures.

Responsabilités

• Understanding, communicating, and prioritizing appointments, client education, and lobby triage.
• Operates multi-line telephone system; answers calls, holds, transfers, pages staff.
• Empathizes with clients and remains calm during emergencies; creates positive impressions.
• Accepts payments, makes change, processes credit payments, and maintains an accurate cash drawer.
• Maintains client and pet records and provides administrative support (scanning, updating, faxing, emailing).
• Completes all tasks as assigned by supervisors.

Connaissances

Phone etiquette

Customer service

Detail oriented

Problem solving

Adaptability

Computer skills

Multiline phone system

Formation

HS Diploma or GED

Outils

Avimark

Cornerstone

Description du poste

## Customer Service RepresentativeApply: Wells, ME: Full time: Posted Today: JR109186Wells Dog and Cat Hospital is seeking a Full Time Customer Representative to join our team. This is not just a job for us, it's a way of life!Job Description:We are looking for a personable and skilled Client Service Representative (CSR) to join our team! As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success. NO weekends, late evenings or emergency coverage after hours!CSR Responsibilities:* Understands, communicates, and properly prioritizes scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow.* Operates multiple-line telephone system. Answers incoming calls, places, callers on hold, transfers calls, and pages staff members appropriately. Takes and routes messages for veterinarians and staff members.* Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous. Remains calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients.* Accepts payments, makes change, processes credit payments, and other forms of payment while maintaining an accurate cash drawer.* Maintains accurate and updated client information and pet records, including obtaining pet medical records from other clinics and providing administrative support (scanning documents, updating records, faxing, emailing, etc.) to keep accurate and reliable client information.* Complete all tasks as assigned by the supervisor(s).Qualifications & Requirements:* Professional and friendly phone etiquette* No weekends or late evenings!* Ability to properly prioritize and complete tasks simultaneously* Ability to problem solve and adapt to multiple situations* HS Diploma or educational equivalent* Excellent customer service skills* Computer efficiency* Very detail-oriented* Preferred: Experience with Veterinary Electronic Medical Records (Avimark, Cornerstone, etc.)* Preferred: One year of customer service representative experience* Preferred: Knowledge of veterinary medical terminology and proceduresPay Range: $18.00-$21.00At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.Here’s what you can expect when you join our team:* Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.* Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.* Health, dental, vision, life insurance, and mental health resources to support your overall well-being.* Generous paid time off and holidays, because your personal time matters.* A supportive, collaborative environment where everyone feels a sense of belonging.Please note: Any Benefits listed above apply to full-time employees.