Customer Service Representative

TruGreen Limited Partnership; Wayne (NJ); Presencial; USD 19.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid weekly pay

Paid time off

Holiday pay

Employee discounts

Career growth opportunities

Paid training

Medical, dental, vision insurance

401(k) with company match

Descripción de la vacante

TruGreen is seeking a Customer Service Representative in Wayne, NJ to deliver exceptional support. You’ll handle calls, resolve issues, and guide customers to solutions while identifying opportunities to upsell TruGreen services.

The role emphasizes training, continuous development, and a team-driven environment that values growth, accuracy, and customer satisfaction. Local onboarding starts quickly with paid training and flexible scheduling.

Formación

• Build positive customer relationships through active listening, empathy, and effective de-escalation.
• Demonstrate problem-solving and strong communication in every interaction.
• Deliver exceptional customer service and align solutions with customer needs.

Responsabilidades

• Handle customer calls and resolve concerns to improve satisfaction.
• Identify opportunities to recommend TruGreen products and services.
• Collaborate with team to maintain high service standards and accurate documentation.

Conocimientos

Active listening

Empathy

De-escalation

Problem solving

Customer service

Educación

High school diploma or GED

Herramientas

Microsoft Office

CRM systems

Descripción del empleo

Job Description

Customer Service Representative

60 Owens Drive, Wayne, NJ 07470

Paid Training | Weekly Pay | Career Growth | Customer-Focused Culture

Ready for a career where your people skills can shine?

Our Wayne, NJ team welcomes candidates from Paterson, Clifton, Totowa, Little Falls, Pompton Plains, Parsippany and offers a supportive environment where you'll help customers find solutions and create positive experiences. If you're looking for growth, development, and a team that wants to see you succeed, this is the opportunity you've been looking for.

What's In It for You?

• $17 Hourly Pay - Paid Weekly!
• Performance-Based Incentive Opportunities
• Paid time off, Sick time, and holidays
• Employee Discounts on TruGreen Services
• Supportive Team Environment - Work alongside teammates and leaders who are invested in your success.
• Career Growth Opportunities - Clear pathways to develop your skills and advance your career.
• Paid Training and Ongoing Development - Gain the tools, knowledge, and confidence to thrive.
• Benefits Package - Medical, dental, vision, and 401(k) with company match (eligibility begins at 30 days)

What You'll Do

You are responsible for delivering exceptional customer support by answering customer calls, resolving concerns, and providing solutions that help customers get the most from their TruGreen services. You'll also have opportunities to recommend additional products and services that align with customer needs while building valuable sales experience.

What To Expec t

• Supportive leaders and teammates committed to helping you succeed.
• Comprehensive training on our products, services, and customer experience standards.
• Real-time coaching and best practices to help you deliver exceptional customer service.
• Continuous opportunities to build your communication, problem-solving, and relationship-building skills.

What You'll Need

• Ability to build positive customer relationships through active listening, empathy, effective de-escalation, problem-solving, and a commitment to delivering exceptional service in every interaction.
• Excellent written and verbal communication skills for professional business interactions
• Proficiency with Microsoft Office applications and the ability to quickly learn new systems and technology
• Familiarity with social media applications (Facebook, Instagram, LinkedIn)
• Ability to learn, retain, and apply product, service, and company knowledge to effectively assist customers and support business objectives.
• Ability to accurately interpret and consistently apply company policies, procedures, and service standards.
• Strong typing and data-entry skills with attention to detail and accuracy
• Comfortable performing basic mathematical calculations, including percentages, ratios, and decimals, with a high level of accuracy.
• Strong organizational and time management skills with the ability to prioritize tasks, stay organized, and maintain dependable attendance.
• Ability to work independently with confidence while benefiting from ongoing coaching, leadership support, and collaboration within a customer-focused team environment.
• Ability to effectively navigate multiple systems while accurately documenting information and actively engaging with customers in real time.
• High school diploma or GED required and/or up to one year of related customer service experience, training, or an equivalent combination of education and experience preferred.
• Comfortable consenting to a criminal background check
• Ability to speak, read, and write English fluently
• Ability to perform the essential functions of the job with or without reasonable accommodation
• Must be at least 18 years old at the time of hire

Why TruGreen?

For more than 50 years, TruGreen has helped homeowners achieve healthier, greener lawns. As a member of our Customer Service Representative team, you'll be the friendly voice customers turn to for support, guidance, and solutions that help them feel confident in their TruGreen experience.

You’ll be supported by leaders who understand the role because many of them started in positions just like this one and have grown their careers with TruGreen.

Backed by the resources, training, and stability of the nation's largest lawn care provider, you’ll have the support of a local team that is invested in your success. As the Official Lawn Care Provider of the PGA TOUR, TruGreen brings industry-leading expertise, innovation, and proven results to every lawn we service. Whether you’re starting your career or looking for your next opportunity, you’ll have the tools, support, and advancement opportunities to grow with us.

Bring Your Talent. We’ll Help You Grow.

If you’re passionate about helping people and thrive in a fast-paced environment, there’s a place for you on our Wayne, NJ team.