Customer Service Representative

TruGreen Limited Partnership; Morrisville (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid Training

Weekly Pay

Career Growth

Paid Time Off

Sick Time

Holidays

Employee Discounts

Team Support

401(k) Match

Job summary

TruGreen Limited Partnership in Morrisville, NC is hiring a Customer Service Representative to deliver exceptional support by handling calls, resolving concerns, and guiding customers to maximize TruGreen services.

You'll receive paid training, weekly pay, and opportunities for growth within a supportive team. The role emphasizes relationship-building, effective communication, and accurate documentation across multiple systems.

Qualifications

• Active listening and empathy to resolve customer concerns.
• Effective written and verbal communication in professional interactions.
• Ability to learn new systems and document accurately.

Responsibilities

• Answer customer calls and resolve concerns while guiding customers to maximize TruGreen services.
• Provide solutions and upsell products and services where appropriate.
• Document interactions accurately across systems and maintain customer records.

Skills

Active listening

Empathy

De-escalation

Problem-solving

Communication skills

Time management

Education

High school diploma or GED

Tools

Microsoft Office

Job description

300 Dominion Dr, Morrisville, North Carolina 27560

300 Dominion Dr Ste 300 Morrisville, NC 27560

Customer Service Representative

Paid Training | Weekly Pay | Career Growth | Customer-Focused Culture

What's In It for You?

• $17 Hourly Pay - Paid Weekly!
• Performance-Based Incentive Opportunities
• Paid time off, Sick time, and holidays
• Employee Discounts on TruGreen Services
• Supportive Team Environment - Work alongside teammates and leaders who are invested in your success.
• Career Growth Opportunities - Clear pathways to develop your skills and advance your career.
• Paid Training and Ongoing Development - Gain the tools, knowledge, and confidence to thrive.
• Benefits Package - Medical, dental, vision, and 401(k) with company match (eligibility begins at 30 days)

What You'll Do

You are responsible for delivering exceptional customer support by answering customer calls, resolving concerns, and providing solutions that help customers get the most from their TruGreen services. You'll also have opportunities to recommend additional products and services that align with customer needs while building valuable sales experience.

What To Expect

Supportive leaders and teammates committed to helping you succeed.

Comprehensive training on our products, services, and customer experience standards.

Real-time coaching and best practices to help you deliver exceptional customer service.

Continuous opportunities to build your communication, problem-solving, and relationship-building skills.

What You'll Need

• Ability to build positive customer relationships through active listening, empathy, effective de-escalation, problem-solving, and a commitment to delivering exceptional service in every interaction.
• Excellent written and verbal communication skills for professional business interactions
• Proficiency with Microsoft Office applications and the ability to quickly learn new systems and technology
• Familiarity with social media applications (Facebook, Instagram, LinkedIn)
• Ability to learn, retain, and apply product, service, and company knowledge to effectively assist customers and support business objectives.
• Ability to accurately interpret and consistently apply company policies, procedures, and service standards.
• Strong typing and data-entry skills with attention to detail and accuracy
• Comfortable performing basic mathematical calculations, including percentages, ratios, and decimals, with a high level of accuracy.
• Strong organizational and time management skills with the ability to prioritize tasks, stay organized, and maintain dependable attendance.
• Ability to work independently with confidence while benefiting from ongoing coaching, leadership support, and collaboration within a customer-focused team environment.
• Ability to effectively navigate multiple systems while accurately documenting information and actively engaging with customers in real time.
• High school diploma or GED required and/or up to one year of related customer service experience, training, or an equivalent combination of education and experience preferred.
• Comfortable consenting to a criminal background check
• Ability to speak, read, and write English fluently
• Ability to perform the essential functions of the job with or without reasonable accommodation
• Must be at least 18 years old at the time of hire

Why TruGreen?

For more than 50 years, TruGreen has helped homeowners achieve healthier, greener lawns. As a member of our Customer Service Representative team, you'll be the friendly voice customers turn to for support, guidance, and solutions that help them feel confident in their TruGreen experience.

You’ll be supported by leaders who understand the role because many of them started in positions just like this one and have grown their careers with TruGreen.

Backed by the resources, training, and stability of the nation's largest lawn care provider, you'll have the support of a local team that is invested in your success. As the Official Lawn Care Provider of the PGA TOUR, TruGreen brings industry-leading expertise, innovation, and proven results to every lawn we service. Whether you’re starting your career or looking for your next opportunity, you’ll have the tools, support, and advancement opportunities to grow with us.

Bring Your Talent. We’ll Help You Grow.

If you’re passionate about helping people and thrive in a fast-paced environment, there’s a place for you on our Morrisville, NC team.