Customer Service Representative

Planet Fitness - PF Baseline Fitness; Waterloo (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free Membership for self and oneFamily

Health, Dental and Vision Insurance

Dollars for Scholars Program

Employee Appreciation Program

Team Member Support Team

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness in Waterloo, IA seeks a Customer Service Representative to deliver superior member service and drive new member sign-ups.

You will greet guests at the front desk, answer calls, conduct tours, assist with sign-ups and cancellations, and help keep the club clean and welcoming.

Strong communication, listening, and problem-solving skills plus basic computer proficiency are required. This is a flexible, team-oriented role with opportunities for advancement.

Qualifications

• Excellent customer service skills with a friendly demeanor.
• Ability to greet and assist members and guests.
• Strong communication and listening skills.
• Capability to resolve issues with diplomacy and tact.
• Basic computer proficiency for sign-ups and record keeping.

Responsibilities

• Greet and assist potential members to create a positive experience.
• Perform front desk tasks including phone inquiries, tours, and information calls.
• Assist in member check-ins, sign-ups, cancellations, and updating records.
• Forward complex issues to Manager or Team Lead as needed.
• Maintain a clean and welcoming club environment.

Skills

Customer service

Front desk service

Communication

Listening

Problem solving

Diplomacy

Job description

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.


• Handle front desk related tasks:
  
  
  
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  
  
  • Taking info calls and tours
  
  
  • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
  
  
  
  


• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.


• Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs.


• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.


• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.


• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.


• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic


• Strong customer service skills


• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift


• Talking in person or on the phone at least 75% of the shift


• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program


• Employee Appreciation Program


• Free Membership for self and one family member or friend


• Team Member Support Team


• Health, Dental and Vision Insurance


• Critical Illness Insurance


• Short Term Disability Insurance


• Accident Insurance


• Voluntary Life Insurance


• Pet Insurance


• HSA


• Advancement Opportunities