Customer Service Representative

Planet Fitness; Cedar Falls (IA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one guest

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Pet Insurance

HSA

Job summary

Planet Fitness is seeking a Customer Service Representative to support new member sales and deliver a superior member experience. You will greet prospects, assist with tours, process sign-ups and cancellations, and help maintain a welcoming gym environment.

The role emphasizes strong customer service, listening, and problem solving to ensure member satisfaction and efficient front desk operations.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members to provide a great customer experience.
• Answer front desk calls and assist with questions or concerns; offer tours as needed.
• Assist with member check-ins, sign-ups, cancellations, amenity usage, and updating member information.
• Facilitate member services questions and escalate to Club Manager as needed.
• Help maintain the neatness and cleanliness of the club.

Skills

Customer service

Communication

Active listening

Problem solving

Diplomacy

Computer basics

Job description

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls and tours
  • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities