Customer Service Representative

Julie Partridge-Farmers Insurance Agency; Washington (District of Columbia); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Tuition Reimbursement

Job summary

Julie Partridge-Farmers Insurance Agency is seeking an in-office professional to handle a broad set of sales, administrative and client-support tasks. Future remote work may follow based on performance and growth.

No prior experience is required, but licensing will be required upon hire. You will sell policies, process changes, answer calls, manage electronic files and follow up to ensure customer satisfaction and opportunities for additional sales.

Qualifications

• License as insurance agent or ability to obtain license.
• Clear background check; bondable and insurable.
• Upbeat, positive and enthusiastic attitude.
• Ability to multi-task, prioritize, follow-through and follow-up.
• Desire to exceed clients' expectations.
• High attention to detail.
• Driven and goal-oriented.
• Ability to handle stressful and difficult situations.

Responsibilities

• Sales of insurance policies.
• Process customer policy change requests accurately and timely.
• Answer incoming phone calls on the first ring.
• Electronic file management.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Responds to all inquiries promptly and efficiently.

Skills

Sales

Customer service

Administrative support

Licensing

Job description

We are excited about adding to our growing team! At the Julie Partridge Agency we are looking for an individual to handle a wide range of sales, administrative and support related tasks. Our team works together to meet our agency goals by valuing hardwork, honesty and building long-term relationships with our clients. We strive to provide a supportive atmosphere where professional growth is genuinely encouraged and career paths are available. This is an in office position with future remote work possible based upon performance and agency growth. No prior experience is necessary but licensing will be required upon hire.

Responsibilities

• Sales of insurance policies
• Process customer policy change requests accurately and timely.
• Answer incoming phone calls on the first ring.
• Electronic file management.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Responds to all inquiries promptly and efficiently.

Requirements

• Insurance license or ability to obtain license.
• Must be able to clear background check, being bondable and insurable.
• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to prioritize, multi-task, follow-thru and follow-up.
• Desire to exceed clients expectations.
• High attention to detail.
• Driven and goal-oriented individual.
• Ability to tactfully handle stressful and difficult situations.

Benefits

• Paid Time Off (PTO)
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Evenings Off
• Tuition Reimbursement