Customer Service Representative

Phoenixrestorationsdmv; Washington (District of Columbia); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Job summary

Phoenix Restorations DMV is seeking a compassionate Customer Service Representative to be the first point of contact for people facing property emergencies. You will provide both technical assistance and emotional support while guiding customers through the restoration journey.

You will coordinate with field teams, manage CRM records, handle insurance information, and support retention programs. The role suits someone who can multitask, communicates clearly, and delivers calm, helpful service in

Qualifications

• High school diploma or equivalent; 2+ years customer service experience.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Empathetic and patient demeanor.

Responsibilities

• Answer incoming calls from customers experiencing property emergencies.
• Schedule emergency response teams and coordinate dispatch.
• Maintain detailed customer records in CRM system.
• Follow up with customers throughout the restoration process.
• Coordinate with field teams and project managers.
• Process insurance information and assist with claims.
• Handle customer concerns and resolve issues promptly.
• Generate reports and maintain accurate documentation.
• Support marketing efforts and customer retention programs.

Education

High school diploma

Some college

Tools

CRM system

Job description

Be the compassionate voice that guides our customers through their restoration journey. As our Customer Service Representative, you'll be the first point of contact for people experiencing property emergencies, providing both technical assistance and emotional support during stressful times.

This role is perfect for someone who excels at multi-tasking, has a natural empathy for others, and wants to make a meaningful difference in people's lives. You'll work with our modern CRM system and collaborate closely with our field teams to ensure exceptional customer experiences.

Key Responsibilities

• Answer incoming calls from customers experiencing property emergencies
• Schedule emergency response teams and coordinate dispatch
• Maintain detailed customer records in CRM system
• Follow up with customers throughout the restoration process
• Coordinate with field teams and project managers
• Process insurance information and assist with claims
• Handle customer concerns and resolve issues promptly
• Generate reports and maintain accurate documentation
• Support marketing efforts and customer retention programs

Requirements

• High school diploma required, some college preferred
• 2+ years customer service experience
• Excellent verbal and written communication skills
• Strong computer skills and ability to learn new software
• Empathetic and patient demeanor
• Ability to work in fast-paced environment
• Experience with multi-line phone systems
• Knowledge of restoration industry helpful but not required

Benefits and Compensation

• Competitive salary with performance incentives
• Regular business hours (Monday-Friday, minimal weekend work)
• Health, dental, and vision insurance
• Paid time off and holidays
• Professional development opportunities
• Modern office environment
• Team building events and company culture activities
• Career advancement opportunities

Interested in This Position?

Ready to join our team? Submit your application today!

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