Customer Service Representative

HCA Healthcare; Washington (District of Columbia); Remote; USD 80,000 - 100,000; Part time

Job summary

HCA Healthcare is looking for a detail-oriented Part-Time Customer Service Representative to provide exceptional support. This role involves assisting patients and providers, answering inquiries, and ensuring a positive customer experience. With flexible hours, you’ll help make a meaningful impact on patient care in a compassionate environment.

Benefits

Flexible part-time schedule

Opportunities for ongoing training and professional development

Competitive pay and employee assistance programs

Qualifications

• 1+ years of customer service experience, preferably in a healthcare setting.
• Compassionate and patient-focused.

Responsibilities

• Respond to patient and provider inquiries via phone, email, or in-person.
• Assist patients with navigating HCA Healthcare systems.

Skills

Excellent verbal communication

Problem-solving abilities

Attention to detail

Education

High school diploma or GED

Associate's degree

Job description

Job Title: Part-Time Customer Service Representative

Location: USA / Remote Job Type: Part-Time

Schedule: 20–25 hours per week; flexible scheduling available (weekdays preferred)

Compensation: Competitive hourly rate, based on experience

About HCA Healthcare

At HCA Healthcare, we are committed to the care and improvement of human life. With more than 180 hospitals and 2,300+ sites of care across the U.S. and the U.K., we are one of the nation's leading providers of healthcare services. Our employees are driven by compassion, purpose, and a shared mission to deliver the highest quality care to patients, families, and communities.

Position Summary

HCA Healthcare is seeking a friendly, detail-oriented, and dependable Part-Time Customer Service Representative to join our team. In this role, you will serve as a first point of contact for patients, families, and providers—offering exceptional support via phone, email, or in-person (depending on location). You’ll help resolve inquiries, guide individuals through systems and processes, and ensure every interaction reflects HCA’s commitment to compassionate care and service excellence.

Key Responsibilities

• Respond to patient and provider inquiries via phone, email, or in-person in a timely, professional manner
• Provide accurate information regarding appointments, services, billing, and insurance
• Assist patients with navigating HCA Healthcare systems and processes
• Document all interactions in appropriate systems and escalate complex issues as needed
• Maintain up-to-date knowledge of facility services, policies, and procedures
• Ensure a positive and supportive customer experience in every interaction
• Collaborate with internal teams to resolve issues and improve service delivery

Qualifications

• High school diploma or GED required; associate’s degree preferred
• 1+ years of customer service experience, preferably in a healthcare or call center environment
• Excellent verbal and written communication skills
• Strong problem-solving and critical thinking abilities
• Comfortable working with technology and navigating multiple systems
• Compassionate, patient-focused, and able to handle sensitive information with discretion
• Bilingual abilities are a plus

What We Offer

• Flexible part-time schedule with potential for growth
• Competitive pay and employee assistance programs
• Opportunities for ongoing training and professional development
• A collaborative and mission-driven team environment
• The chance to make a meaningful impact on patient care and experience

How to Apply

Submit your resume and a short cover letter to [Insert Email or Application Link]. Qualified candidates will be contacted for an interview.

HCA Healthcare is an Equal Opportunity Employer committed to building a diverse and inclusive workforce. We welcome applicants from all backgrounds.

Let me know if you want this tailored to a specific HCA facility or if it should emphasize remote capabilities.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Administrative, Advertising, and Analyst

• Industries

  Government Administration and Accounting

Referrals increase your chances of interviewing at HCA Healthcare by 2x

Get notified about new Customer Service Representative jobs in Washington, United States.

Customer Service Representative (REMOTE)

Customer Service Representative - Remote

Customer Service Specialist - Healthcare

Rep, Customer Experience (Bilingual English, Spanish)

Rep, Customer Experience - Remote (Bilingual in Mandarin/Cantonese/Korean or Vietnamese)

Sales Account Manager - Supply & Packaging

Commercial Lines Account Manager: Work From Home for WA Residents Only

Seattle, WA $80,000.00-$90,000.00 4 days ago

Manager, Technical Account Management - West

Washington, United States $170,000.00-$190,000.00 3 weeks ago

Seattle, WA $64,000.00-$89,000.00 5 days ago

National Account Technical Project Manager - REMOTE

Washington, United States $75,000.00-$140,000.00 4 months ago

Tacoma, WA $64,000.00-$89,000.00 5 days ago

Public Relations Account Manager (B2B Technology, Cybersecurity, Financial Services)

Seattle, WA $90,000.00-$105,000.00 1 month ago

Seattle, WA $70,000.00-$100,000.00 1 week ago

Customer Onboarding Specialist, Midmarket (Mountain West/Pacific Northwest)

Seattle, WA $105,000.00-$115,000.00 6 days ago

Field Service Representative - Power/Electrical

Seattle, WA $66,000.00-$99,000.00 1 month ago

Field Service Representative - Power/Electrical

Wenatchee, WA $66,000.00-$99,000.00 1 month ago

Washington, United States $77,001.00-$99,235.00 1 week ago

Seattle, WA $140,000.00-$180,000.00 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.