Customer Service Representative

Sunsrce; Warren (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Paragon Technologies, a SunSource company, is seeking a customer-oriented professional to process orders, respond to price and delivery inquiries, manage returns and order statuses, and coordinate with internal teams to meet customer needs.

The role focuses on accurate order execution, pricing navigation, literature requests, and identifying incremental selling opportunities within existing accounts to support OEM/MRO customers.

Qualifications

• Two years of industrial repair and/or industrial distribution experience.
• 2+ years of customer service experience in a manufacturing or distribution environment.
• Proficient with software programs relating to the customer service position, including Microsoft Excel, Microsoft Word, E‑mail and vendor pricing programs.
• Demonstrate strong verbal and written communication skills as well as strong problem‑solving skills.
• Demonstrate ability to identify, from existing orders, incremental selling opportunities within current customers and to communicate and work with outside sales to win new business.
• Approach: process inbound customer calls from customers regarding order status, pricing, product availability and delivery schedules.
• Customer knowledge: develop knowledge of assigned customer's specifically basic understanding of the buying process for OEM and MRO customer base.
• Internal know‑how: demonstrate basic understanding of SunSource's customer procedures and tools and be able to process orders, quotes, returns, navigate the pricing system, interpret pricing structure, and utilize internal support systems.
• Resource management: demonstrate the required ability to orchestrate resources to meet customer needs which include technical support, warehousing, finance, service and fabrication centers and purchasing.
• Technical competence: demonstrate basic knowledge of SunSource technology and service offerings.

Responsibilities

• Maximize customer satisfaction and contribution margins by consistently and accurately processing orders, requests for price and delivery information, returns, order status, order expedites and product literature.
• Orchestrate internal resources to meet customer needs across departments such as technical support, warehousing, finance, service and fabrication centers and purchasing.
• Use SunSource pricing system and internal tools to process orders, quotes, returns and navigate pricing structures.
• Communicate with customers to provide status updates, pricing, product availability and delivery schedules.
• Build knowledge of OEM and MRO customers' buying processes to identify incremental selling opportunities.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Sales opportunity identification

Resource orchestration

Education

Two years of industrial repair/industrial distribution experience

Tools

Microsoft Excel

Microsoft Word

Email

Pricing programs

Job description

Paragon Technologies, a SunSource company, specializes in providing world‑class service, repair and re‑manufacturing in the areas of electronics, hydraulics, robotics, servos and mechanical components for various industries. https://www.paragontech.com/

Maximize customer satisfaction and contribution margins by consistently and accurately processing orders, requests for price and delivery information, returns, order status, order expedites and product literature; as well as the ability to orchestrate internal resources to meet customer needs.

Qualifications

• Two years of industrial repair and/or industrial distribution experience.
• 2+ years of customer service experience in a manufacturing or distribution environment.
• Proficient with software programs relating to the customer service position, including Microsoft Excel, Microsoft Word, E‑mail and vendor pricing programs.
• Demonstrate strong verbal and written communication skills as well as strong problem‑solving skills.
• Demonstrate ability to identify, from existing orders, incremental selling opportunities within current customers and to communicate and work with outside sales to win new business.
• Approach: process inbound customer calls from customers regarding order status, pricing, product availability and delivery schedules.
• Customer knowledge: develop knowledge of assigned customer's specifically basic understanding of the buying process for OEM and MRO customer base.
• Internal know‑how: demonstrate basic understanding of SunSource's customer procedures and tools and be able to process orders, quotes, returns, navigate the pricing system, interpret pricing structure, and utilize internal support systems.
• Resource management: demonstrate the required ability to orchestrate resources to meet customer needs which include technical support, warehousing, finance, service and fabrication centers and purchasing.
• Technical competence: demonstrate basic knowledge of SunSource technology and service offerings.

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [e-mail] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. The employer uses E‑Verify.