Customer Service Representative

Ontario Trillium Foundation; Vista (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Vacation

Sick time

Job summary

Ontario Trillium Foundation is seeking a Customer Service Representative in Vista, CA to provide friendly, efficient service at the point of sale. You will greet customers, process transactions, issue receipts, refunds, and handle questions while maintaining a clean and organized checkout area.

The role offers benefits such as a 401(k), vacation, and sick time, with an emphasis on accurate cash handling and customer satisfaction in a fast-paced environment.

Qualifications

• Minimum 2 years of customer service experience.
• Experience handling cash transactions and POS operations preferred.

Responsibilities

• Issue receipts, refunds, or changes to customers.
• Greet customers and maintain a clean checkout area.
• Handle price inquiries and balance cash at shift start/end.
• Resolve customer questions and complaints.
• Assist with stocking and shelving as needed.

Skills

Customer service

Cash handling

Communication

Tools

POS system

Job description

We are seeking Customer Service Representatives for our company. We offer competitive benefits such as 401K, vacation, sick time and more!

We take pride in providing a safe, friendly, fast & clean experience to all of our customers

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Issue receipts, refunds, credits, or changes due to customers.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Greet customers entering establishments.
• Maintain clean and orderly checkout areas.
• Establish or identify prices of goods, tabulate bills using calculators, cash registers, or optical price scanners.
• Calculate total payments received during a time period, and reconcile this with total sales.
• Compute and record totals of transactions.
• Accept EBT and Coupons as applicable.
• Resolve customer complaints.
• Sell Lottery and Lotto tickets and other items to customers.
• Keep periodic balance sheets of amounts and numbers of transactions.
• Sort and count currency and coins.
• Process merchandise returns and exchanges.
• Answer customers' questions, and provide information on procedures or policies.
• Pay some invoices by cash from POS.
• Request information or assistance using paging systems.
• Stock shelves, and mark prices on shelves and items.
• Compile and maintain non-monetary reports and records.
• Offer customers carry-out service at the completion of transactions as needed.
• Cashiers are tasked with maintaining clean and orderly stations. This includes servicing and cleaning the public restrooms, cleaning the windows and countertops, vacuuming, sweeping and mopping the floors, as well as organizing shelves.
• Responsible for maintaining the store inventory, stocking and re-stocking shelves, replenishing product in shelving, coolers and hot food area. Must be available to prepare the hot food, as well. Occasional maintenance may be required on drink machines.
• Responsible for maintaining and refilling the outside washing dispensers.
• Required to ensure satisfactory customer service by greeting customers and assisting them with any needs or questions.
• This position is often called upon to help locate or recommend a product(s) to customers.
• If needed, may be required to assist with fueling tanks.
• Identify transaction mistakes when debits and credits do not balance.
• Performs other duties as assigned by the Store Manager.
• Performs all duties with minimal supervision.
• Ability to lift or move up to 50 LBS
• This Job Description may change periodically as required by business necessity, with or without advance notice to employees.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to outdoor weather conditions, and extreme cold (non-weather). The employee is occasionally exposed to work in high, precarious places, fumes or airborne particles, and toxic or caustic chemicals.

The noise level in the work environment is usually moderate.

WE are an EOE/M/F/O/V/SO

Benefits

• 401(k)
• Flexible schedule
• Paid time off

Schedule

• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekend availability

Experience

• Customer service: 2 years (Preferred)

License/Certification

• Food Handler Certification (Preferred)

Shift availability

• Night Shift (Preferred)
• Overnight Shift (Preferred)
• Day Shift (Preferred)