Customer Service Representative

Ontario Trillium Foundation; San Diego (CA); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

401(k)

Flexible schedule

Paid time off

Job summary

Ontario Trillium Foundation seeks Customer Service Representatives in San Diego, California. Join us to deliver exceptional service while managing cash transactions, resolving customer issues, and maintaining a clean environment.

The ideal candidate has 2 years of customer service experience and is capable of lifting up to 50 LBS. We offer benefits like 401K, flexible schedules, and paid time off.

Qualifications

• 2 years of customer service experience preferred.
• Food Handler Certification preferred.

Responsibilities

• Process transactions and handle cash accurately.
• Resolve customer complaints effectively.
• Maintain a clean and orderly work area.
• Stock shelves and ensure inventory accuracy.

Skills

Customer service

Cash handling

Ability to lift or move up to 50 LBS

Tools

Cash registers

Job description

We are seeking Customer Service Representatives for our company. We offer competitive benefits such as 401K, vacation, sick time and more!

We take pride in providing a safe, friendly, fast & clean experience to all of our customers

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Issue receipts, refunds, credits, or changes due to customers.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Greet customers entering establishments.
• Maintain clean and orderly checkout areas.
• Establish or identify prices of goods, tabulate bills using calculators, cash registers, or optical price scanners.
• Calculate total payments received during a time period, and reconcile this with total sales.
• Compute and record totals of transactions.
• Accept EBT and Coupons as applicable.
• Resolve customer complaints.
• Sell Lottery and Lotto tickets and other items to customers.
• Keep periodic balance sheets of amounts and numbers of transactions.
• Sort and count currency and coins.
• Process merchandise returns and exchanges.
• Answer customers' questions, and provide information on procedures or policies.
• Pay some invoices by cash from POS.
• Request information or assistance using paging systems.
• Stock shelves, and mark prices on shelves and items.
• Compile and maintain non-monetary reports and records.
• Offer customers carry-out service at the completion of transactions as needed.
• Cashiers are tasked with maintaining clean and orderly stations. This includes servicing and cleaning the public restrooms, cleaning the windows and countertops, vacuuming, sweeping and mopping the floors, as well as organizing shelves.
• Responsible for maintaining the store inventory, stocking and re-stocking shelves, replenishing product in shelving, coolers and hot food area. Must be available to prepare the hot food, as well. Occasional maintenance may be required on drink machines.
• Responsible for maintaining and refilling the outside washing dispensers.
• Required to ensure satisfactory customer service by greeting customers and assisting them with any needs or questions.
• This position is often called upon to help locate or recommend a product(s) to customers.
• If needed, may be required to assist with fueling tanks.
• Identify transaction mistakes when debits and credits do not balance.
• Performs other duties as assigned by the Store Manager.
• Performs all duties with minimal supervision.
• Ability to lift or move up to 50 LBS
• This Job Description may change periodically as required by business necessity, with or without advance notice to employees.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to outdoor weather conditions, and extreme cold (non-weather). The employee is occasionally exposed to work in high, precarious places, fumes or airborne particles, and toxic or caustic chemicals.

The noise level in the work environment is usually moderate.

WE are an EOE/M/F/O/V/SO

Benefits

• 401(k)
• Flexible schedule
• Paid time off

Schedule

• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekend availability

Experience

Customer service: 2 years (Preferred)

License/Certification

Food Handler Certification (Preferred)

Shift availability

• Night Shift (Preferred)
• Overnight Shift (Preferred)
• Day Shift (Preferred)