CUSTOMER SERVICE REPRESENTATIVE

Family Dollar; Village of North Syracuse (NY); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading retailer is seeking a Customer Service Representative to join their team in North Syracuse. This role involves providing exceptional service to customers, maintaining store integrity, and managing transactions accurately. Ideal candidates will have a high school diploma and preferred experience in retail environments. A flexible schedule, including evenings and weekends, is crucial as the position is full-time.

Qualifications

• Prefer completion of high school or equivalent.
• Ability to follow directives and interpret retail operational documents.
• Experience working in retail, hotel, restaurant, grocery, or drug store environments preferred.

Responsibilities

• Provide exceptional customer service and assist customers with merchandise selection.
• Maintain a clean and well-stocked store environment.
• Handle customer funds and process transactions accurately.

Skills

Customer Focus

Communication Skills

Problem Solving/Decision Making

Strong Organizational Skills

Developing Potential

Results Driven

Job Knowledge

Relationship Management

Education

High School Diploma or equivalent

Job description

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Store Family DollarFamily Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.General SummaryAs a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.Principle Duties and Responsibilities:

• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements:Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.Dollar Tree and Family Dollar are Equal Opportunity employers.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

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