Customer Service Representative

SBM Management Services, LP; Milpitas (CA); On-site; USD 29,000 - 32,000; Full time

Job summary

SBM Management Services, LP is seeking a Customer Service Representative to perform janitorial duties and maintain clean facilities in Milpitas, CA. The role requires operating cleaning equipment and following safety policies while delivering professional service to customers and coworkers.

Typical shift is Monday–Friday, 6:00am–2:30pm with pay of $21.25–$22.25 per hour. Benefits are offered and SBM is an equal opportunity employer.

Qualifications

• No specific education requirement; 3-6 months training or experience preferred, or equivalent combo.
• May be required to have a valid driver’s license.
• Forklift certification may be required.
• Bilingual is a plus for communication.
• Ability to read and interpret instructions, procedures, manuals, and other documents.
• Strong verbal and written communication skills.
• Knowledge of cleaning methods and equipment and their safe use.
• Knowledge of cleaning compounds and chemicals and their safe, effective use.

Responsibilities

• Perform janitorial duties.
• Operate motorized cleaning equipment.
• Maintain daily upkeep of assigned area.
• Report incidents and hazardous conditions to supervisor.
• Comply with safety rules, policies, and procedures.
• Work as part of a team with other employees.
• Take direction from supervision and lead.
• Present a professional appearance and conduct.
• Support shift lead in completing punch-list items.
• Understand customer service and satisfaction and reporting systems.

Skills

Bilingual

Reading instructions

Verbal & written communication

Cleaning methods

Cleaning equipment

Safety awareness

Teamwork

Professional conduct

Education

No specific education requirement

3-6 months training or experience preferred

Tools

Cleaning equipment

Forklift certification

Job description

Title:Customer Service RepresentativeJob Description:Job OverviewThe Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.Roles & ResponsibilitiesTo perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.Perform janitorial dutiesPerform all duties listed on the daily scheduleOperate motorized cleaning equipmentMaintain daily upkeep of assigned areaReport incidents and hazardous conditions to supervisorComply with safety rules, policies, and proceduresPerform work assignments in a team with other employeesPerform repetitive tasksMaintain clean work areaFollow all protocols, company procedures, policies, and rulesTake direction and respond to supervisionTalk with lead, supervisor, co-workers, managers, and customers in a professional mannerFill in during staff shortageSupport shift lead in completing punch-list itemsUse proper personal protective equipmentPresent a professional appearance and conductUnderstand customer service and satisfactionUnderstand reporting systems, and of the environmentQualificationTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Education and/ or Experience: No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.Certificates, Licenses, Registrations: May be required to have a valid driver’s license. Completed all safety and task training certification. May be required to be forklift certified.Knowledge, Skills, and Abilities:Bilingual a plusAbility to read and interpret instructions, procedures, manuals, and other documentsStrong verbal and written communication skills.Knowledge of cleaning methods and equipment and willing to share with team.Knowledge of the upkeep and care of the cleaning equipment.Knowledge of cleaning compounds and chemicals, and their safe, efficient use.Supervisory ResponsibilitiesThis position has no supervisory responsibilities.Physical Demands & Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Shifts and CompensationMonday-Friday: 6:00am - 2:30pm$21.25-$22.25 per hourBenefits:SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:www.sbmmanagement.com/careers Careers – SBMSBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.