CUSTOMER SERVICE REPRESENTATIVE

TruGreen / Greenlawn Canada; Vandalia (OH); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid time off

Sick time

Holidays

Employee discounts

Training & development

401(k) with company match

Job summary

TruGreen is seeking a Customer Service Representative in Vandalia, OH, to deliver outstanding support by answering calls, resolving issues, and guiding customers to maximize TruGreen services.

You will also have opportunities to suggest additional products, develop sales skills, and work with a supportive team focused on your growth and success.

Qualifications

• High school diploma or GED required.
• Ability to speak, read, and write English fluently.
• Experience in customer service preferred.
• Proficiency with Microsoft Office and quick learning of systems.

Responsibilities

• Deliver exceptional customer support by answering calls, resolving concerns, and providing solutions that help customers maximize TruGreen services.
• Opportunity to recommend additional products and services aligned with customer needs while building sales experience.

Skills

Communication

Active listening

De-escalation

Problem solving

Data entry

Time management

Teamwork

Microsoft Office

Education

High school diploma or GED

Tools

MS Office Suite

Social media usage

Job description

800 Center Drive, Vandalia, Ohio 45377

TruGreen accepts applications on an ongoing basis.

Customer Service Representative

Compensation & Benefits

• $15 Hourly Pay – Paid Weekly!
• Performance-Based Incentive Opportunities
• Paid time off, Sick time, and holidays
• Employee Discounts on TruGreen Services
• Supportive Team Environment - Work alongside teammates and leaders who are invested in your success.
• Career Growth Opportunities - Clear pathways to develop your skills and advance your career.
• Paid Training and Ongoing Development - Gain the tools, knowledge, and confidence to thrive.
• Benefits Package - Medical, dental, vision, and 401(k) with company match (eligibility begins at 30 days).

Responsibilities

• You are responsible for delivering exceptional customer support by answering customer calls, resolving concerns, and providing solutions that help customers get the most from their TruGreen services. You'll also have opportunities to recommend additional products and services that align with customer needs while building valuable sales experience.

Requirements

• Ability to build positive customer relationships through active listening, empathy, effective de-escalation, problem-solving, and a commitment to delivering exceptional service in every interaction.
• Excellent written and verbal communication skills for professional business interactions.
• Proficiency with Microsoft Office applications and the ability to quickly learn new systems and technology.
• Familiarity with social media applications (Facebook, Instagram, LinkedIn).
• Ability to learn, retain, and apply product, service, and company knowledge to effectively assist customers and support business objectives.
• Ability to accurately interpret and consistently apply company policies, procedures, and service standards.
• Strong typing and data-entry skills with attention to detail and accuracy.
• Comfortable performing basic mathematical calculations, including percentages, ratios, and decimals, with a high level of accuracy.
• Strong organizational and time management skills with the ability to prioritize tasks, stay organized, and maintain dependable attendance.
• Ability to work independently with confidence while benefiting from ongoing coaching, leadership support, and collaboration within a customer-focused team environment.
• Ability to effectively navigate multiple systems while accurately documenting information and actively engaging with customers in real time.
• High school diploma or GED required and/or up to one year of related customer service experience, training, or an equivalent combination of education and experience preferred.
• Comfortable consenting to a criminal background check.
• Ability to speak, read, and write English fluently.
• Ability to perform the essential functions of the job with or without reasonable accommodation.
• Must be at least 18 years old at the time of hire.
• You MUST BE physically located in the United States while performing this job.

Company Culture & Values

For more than 50 years, TruGreen has helped homeowners achieve healthier, greener lawns. As a member of our Customer Service Representative team, you'll be the friendly voice customers turn to for support, guidance, and solutions that help them feel confident in their TruGreen experience.

Backed by the resources, training, and stability of the nation's largest lawn care provider, you'll have the support of a local team that is invested in your success.

We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

We encourage diverse candidates to apply to this position.

TruGreen is proud to affirm our commitment to hiring veterans.

TruGreen performs pre-employment testing.