Customer Service Representative

Guildgaragegroup; Vancouver (WA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Paid Time Off

401(k) with company match

Employee Discounts

Career growth opportunities

Job summary

Guildgaragegroup is seeking a Customer Service Representative in Vancouver, WA, for a full-time role offering hourly pay of $20–$25 based on experience. The ideal candidate will handle customer inquiries via phone, email, and chat while maintaining up-to-date records.

You will contribute positively to a supportive team culture and have opportunities for career advancement. The position requires strong communication skills, time management, and the ability to work a Saturday rotation.

Qualifications

• 1+ year of customer service experience in home services is a plus.
• Ability to handle high call volume effectively and efficiently.
• Willingness to work a Saturday rotation.

Responsibilities

• Deliver exceptional service and support via phone, email, and chat.
• Document customer interactions accurately.
• Coordinate with technicians for seamless service delivery.

Skills

Customer service experience

Strong communication skills

Time management

Team player

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Customer Service Representative | Vancouver, WA

Hourly Pay: $20–$25 | Full-Time Position

Shift: Monday – Friday 8am‑5pm, possibility for occasional Saturday shift, or moving to a Tuesday – Saturday 8am‑5pm after training

What You’ll Be Doing

As the voice of Ponderosa Garage Doors, you’ll be the first point of contact for customers—delivering exceptional service and support across phone, email, and chat.

• Provide professional, empathetic customer service with a positive attitude
• Handle a high volume of incoming calls efficiently and effectively
• Communicate clearly across multiple channels to resolve issues and provide timely updates
• Research and recommend solutions that best fit customer needs
• Accurately document customer interactions and maintain up-to-date records
• Coordinate with technicians and internal teams for seamless service delivery
• Develop a deep understanding of our services and become a trusted resource

What We’re Looking For

• 1+ year of customer service experience (home services experience is a plus)
• Strong communication and active listening skills
• Organized, with excellent time management and multitasking abilities
• Friendly, calm under pressure, and a team player
• Familiarity with ServiceTitan is a plus— we’re happy to train the right person
• Willing to work a Saturday rotation
• High school diploma or equivalent

Why You’ll Love It Here

• Supportive, team‑oriented culture where your contributions matter
• Clear pathways for advancement—we promote from within
• Recognition and rewards for hard work and results
• Paid training and ongoing mentorship
• A growing company with a reputation for excellence and integrity

What We Offer

• Hourly Pay: $20–$25, based on experience
• Health, Vision, and Dental Insurance
• Paid Time Off and Paid Holidays
• 401(k) with company match
• Employee Discounts and Referral Program
• Career growth opportunities within a respected and expanding company

Location: Vancouver, WA

Position Type: Full-Time, Hourly

Hourly Rate: $20–$25, depending on experience

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Ponderosa may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre‑employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.