Customer Service Representative

Frontline Consulting Services (FCS) Inc; Vancouver (WA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)/Roth

Insurance (Life & AD&D)

Disability insurance

HSA/DCFSA

Transportation benefits

Employee Assistance Program

Paid time off

Job summary

Frontline Consulting Services (FCS) Inc. seeks a customer-focused team member to coordinate rides for Medicaid clients, screening eligibility, authorizing services, and scheduling transportation while coordinating with program staff to meet client needs.

This contract-to-hire role is based in Vancouver, WA, and requires strong communication, attention to detail, and the ability to work in a fast-paced call center environment. Bilingual Spanish is a plus.

Qualifications

• College coursework, or one year of call center or customer service experience, or an equivalent combination of education and experience.
• Previous call center experience is a plus.
• Knowledge of community resources for older adults, individuals with disabilities, and low-income populations is helpful.
• Strong verbal and written communication skills.
• Basic computer skills (email, word processing, spreadsheets, database systems).
• Ability to gather information, assess needs, and follow program policies while adapting to client needs.

Responsibilities

• Answer phone and fax inquiries from Medicaid clients and community agencies about transportation services and resources.
• Confirm client eligibility, authorize services, and choose the right transportation option based on mobility needs and guidelines.
• Schedule rides with the most appropriate, cost-effective provider.
• Document requests, eligibility, and authorizations in the program database.
• Resolve routine inquiries and assist with complex requests and vendor assignments.

Skills

Call center experience

Customer service

Verbal communication

Written communication

Bilingual in Spanish preferred

Education

College coursework or 1 year call center/customer service experience

Job description

In this role, you'll be the friendly, reliable voice behind a medical transportation program. You'll screen, authorize, and coordinate rides for eligible Medicaid clients. You'll work closely with program staff to solve complex transportation needs, so clients can get to their appointments on time.

In this role, you'll be the friendly, reliable voice behind a medical transportation program. You'll screen, authorize, and coordinate rides for eligible Medicaid clients. You'll work closely with program staff to solve complex transportation needs, so clients can get to their appointments on time.

Help people get to the care they need.

What You'll Do

• Answer phone and fax inquiries from Medicaid clients and community agencies about transportation services and resources
• Confirm client eligibility, authorize services, and choose the right transportation option based on mobility needs and program guidelines
• Schedule rides with the most appropriate, cost-effective provider
• Accurately document requests, eligibility, and authorizations in the program database
• Resolve routine inquiries and partner with program staff on complex requests, vendor assignments, policy exceptions, and client concerns
• Work with clients, caregivers, providers, and colleagues in a professional, respectful way
• Meet call center performance expectations with reliable attendance and punctuality
• Complete administrative tasks and special projects as assigned

What You Need

• College coursework, or one year of call center or customer service experience, or an equivalent combination of education and experience

What Will Help You Stand Out

• Previous call center experience
• Knowledge of community resources for older adults, individuals with disabilities, and low-income populations
• Strong verbal and written communication skills
• Basic computer skills, including email, word processing, spreadsheets, and database systems
• Strong attention to detail and organization
• Ability to gather information, assess needs, and use sound judgment
• Ability to follow program policies while adapting to each client's needs
• Comfort working a full eight-hour shift on the phone and computer in a fast-paced call center
• Bilingual in Spanish preferred

Why You'll Like This Role

• Meaningful work that directly helps vulnerable community members get to medical care
• Supportive, collaborative team
• A chance to grow your customer service and healthcare-adjacent experience

#westpriority26

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected

classification. Eligibility requirements apply to some benefits

and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health and Dependent Care Spending Accounts (HAS & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time off/Leave (PTO, Vacation, or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Vancouver, WA.

Pay and Benefits

The pay range for this position is $18.95 - $18.95/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Vancouver, WA.

Application Deadline

This position is anticipated to close on Oct 27, 2026.

Workplace Type

This is a fully onsite position in Vancouver,WA.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.