Customer Service Representative

Thermo Fisher Scientific Inc.; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading scientific company is seeking a Customer Service Representative II - RGA to support customer inquiries remotely. The role involves resolving customer requests, collaborating with departments, and maintaining service quality. Candidates should have at least 2 years of customer service experience, strong mainframe knowledge, and proficiency in PC and Excel. This role focuses on delivering excellent support while managing multiple requests efficiently.

Qualifications

• Minimum 2 years of customer service experience in an ACD environment.
• Strong knowledge of mainframe systems is preferred.
• Good PC and Excel skills with excellent keyboarding.

Responsibilities

• Respond to and resolve customer/sales requests including returns and pricing credits.
• Collaborate with departments to process credits and returns accurately.
• Adhere to service quality standards and stay updated on new processes.

Skills

Customer service experience

Knowledge of mainframe systems

PC and Excel proficiency

Task prioritization

Participation in Continuous Improvement

Job description

A company is looking for a Customer Service Representative II - RGA to support customer inquiries remotely.

Key Responsibilities:

• Respond to and resolve customer/sales requests including returns, pricing credits, and defective products
• Collaborate with other departments to process credits and returns accurately and timely
• Adhere to service quality standards and stay updated on new processes and initiatives

Required Qualifications:

• 2 years of customer service experience in an ACD environment
• Strong knowledge and understanding of mainframe systems
• Good PC and Excel knowledge with excellent keyboarding skills
• Ability to balance multiple assignments and prioritize tasks efficiently
• Participation in Continuous Improvement and support for PPI projects