Customer Service Representative

Bold Business; United States; Remote; USD 30,000 - 45,000; Full time

Job summary

A renowned global outsourcing firm seeks a remote Customer Service Representative to support healthcare clients. This role involves managing customer inquiries, scheduling appointments, and providing critical information while ensuring a positive customer experience. Candidates should possess strong communication skills and prior customer service experience, with opportunities for growth in a supportive remote work environment.

Benefits

Fully remote role

Supportive environment

Growth opportunities

Meaningful contribution to company success

Dynamic team atmosphere

Qualifications

• Minimum of 6 months prior customer service experience.
• Excellent English communication skills — both written and verbal.
• Comfortable handling both voice and non-voice interactions.

Responsibilities

• Manage inbound/outbound calls professionally.
• Assist customers with scheduling appointments and inquiries.
• Document customer interactions and ensure issue resolution.

Skills

Communication

Attention to Detail

Customer Service

Education

High school diploma or equivalent

Job description

We are seeking an enthusiastic and customer-focused individual to join our team as a remote Customer Service Representative (CSR) supporting one of our valued healthcare clients. In this role, you will play a key part in delivering exceptional support — addressing inquiries, resolving concerns, scheduling appointments, and providing helpful information about healthcare services. Your goal is to ensure each interaction is a positive experience that reflects both our client’s values and our

Bold Business is a US-based leading global business processing outsourcing firm with over 25 years experience and $7B+ in client engagements. We enable companies of all sizes to scale by providing global outsourcing talent services.

Key Responsibilities:

• Involved with either voice or non-voice processes, as required.
• Manage either inbound/outbound calls in a professional manner.
• Assist customers with scheduling appointments as needed.
• Verifying information provided to our client by 3rd party entities by using online databases to cross-check information.
• Answer customer questions by phone, email, or chat.
• Help customers place orders, manage returns, and handle billing issues.
• Escalate complicated issues to a supervisor if needed.
• Follow up to make sure issues are fully resolved.
• Document customer interactions in the system.
• Work with your team to ensure consistent customer support.
• Accomplishing related duties as required.

Qualifications:

• High school diploma or equivalent
• Minimum of 6 months prior customer service experience
• Availability to work 40 hours/week (Monday to Friday, 8 AM to 5 PM EST; weekends off)
• Comfortable handling both voice and non-voice interactions
• Excellent English communication skills — both written and verbal
• Strong attention to detail and accuracy
• Ability to effectively work from home
• Personal computer or laptop (minimum specs: Intel i3 processor, 4 GB RAM)
• Stable internet connection (minimum: 15 Mbps download, 10 Mbps upload)

Top Reasons to Join Our Team:

• Remote Work : Enjoy a full-time, 100% remote role with work-life balance.
• Supportive Environment : We foster a culture that values your contributions and provides the tools for success.
• Growth Opportunities : Expand your skill set through training and professional development.
• Meaningful Contribution : Play a vital role in our sales efforts, directly contributing to our company's growth and success. Your work will have a visible impact.
• Dynamic Team : Be part of a fast-paced and innovative team that is constantly learning and adapting to new challenges in the industry.

(Bold Business recruiters always use a “@ boldbusiness.com ” email address and/or from our Applicant Tracking System, JazzHR. Any variation of this email domain should be considered suspicious. Additionally, Bold Business recruiters and authorized representatives will never request sensitive information in email or via text.)

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