Customer Service Representative

AgileGrid Solutions; United States; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Inclusive culture

112 PTO hours

401(k) plan

Health & wellness programs

Career growth

Training programs

Job summary

Staples, Inc. is seeking an Inside Sales Technology Specialist to help customers find tailored solutions, partnering with Account Managers to support high-value clients and drive growth.

You will manage multiple lead channels, perform consultative selling, and act as a trusted advisor leveraging CRM tools to track opportunities and deliver remarkable service.

This role offers a dynamic environment with professional development and a path to advance within Staples’ sales organization.

Qualifications

• Minimum of one year of experience in sales, customer service, or a related customer-facing role.
• Strong work ethic, self-motivation, and the ability to operate independently with limited supervision.
• Familiarity with CRM tools and experience managing multiple lead channels.

Responsibilities

• Partner with Account Managers to support high-value customers and secure projects.
• Manage inbound and assigned sales opportunities across channels (web inquiries, chats, phone leads, etc.).
• Maintain and advance the opportunity pipeline by nurturing leads and timely follow-up.
• Collaborate with sales teams, merchants, vendors, and internal units to develop opportunities.
• Meet or exceed sales targets, margin goals, activity levels and conversion rates.
• Serve as a category expert, recommending products and services tailored to customer needs.
• Identify opportunities to grow share of wallet by consolidating business from other vendors and strengthening relationships.
• Ensure customer satisfaction through timely follow-up and exceptional service experiences.
• Utilize CRM tools to track activities and maintain notes.
• Participate in training and professional development initiatives.

Skills

Sales experience

Customer service

Communication skills

CRM tools familiarity

Independent work

Tools

CRM tools

Job description

About The Company

Staples, Inc. is a leading provider of office supplies, technology solutions, and business services, dedicated to empowering organizations of all sizes to operate more efficiently and effectively. With a rich history of innovation and customer-centric service, Staples has established itself as a trusted partner for businesses seeking quality products and expert advice. The company prides itself on fostering an inclusive culture that values diversity, collaboration, and continuous improvement. Staples’ extensive product portfolio, combined with its commitment to sustainability and community engagement, makes it a preferred destination for office needs across the globe.

About The Role

As an Inside Sales Technology Specialist at Staples, you will play a vital role in supporting our customers by providing expert guidance and tailored solutions to meet their business needs. This position involves working closely with account management teams to support high-value clients, managing multiple lead channels, and driving sales growth through consultative selling. You will serve as a trusted advisor, helping customers identify the right products and services while nurturing long-term relationships. Your ability to communicate effectively, prioritize tasks, and deliver exceptional service will directly contribute to Staples’ goal of creating a positive customer experience and increasing market share. This role offers a dynamic environment where your problem-solving skills and proactive approach will be highly valued, providing opportunities for professional development and career advancement.

Qualifications

Successful candidates will possess a minimum of one year of experience in sales, customer service, or a related customer-facing role. A strong work ethic, self-motivation, and the ability to operate independently with limited supervision are essential. Candidates should demonstrate excellent communication skills, organizational abilities, and a customer-first mindset. Familiarity with CRM tools and experience managing multiple lead channels will be advantageous. Preferred qualifications include knowledge of category-specific products such as technology or large volume quotes, experience in virtual selling or consultative sales, and a proven track record of developing and converting sales pipelines. A proactive attitude, resilience, and adaptability are critical for success in this fast-paced environment.

Responsibilities

• Partner with Account Managers and Key Account Managers to support high-value customers and secure both one-time and recurring projects.
• Manage inbound and assigned sales opportunities across various channels, including web inquiries, customer chats, phone leads, and internally generated prospects.
• Maintain and advance the opportunity pipeline by nurturing leads, following up promptly, and ensuring a seamless sales process.
• Collaborate with sales teams, merchants, vendors, and internal business units to develop transactional and solution-based sales opportunities.
• Meet or exceed sales targets, margin goals, activity levels, and conversion rates within established guidelines.
• Serve as a category expert, recommending products and services tailored to customer needs to foster trust and satisfaction.
• Identify opportunities to grow share of wallet by consolidating business from other vendors and strengthening customer relationships.
• Ensure customer satisfaction through timely follow-up, relationship building, and delivering exceptional service experiences.
• Utilize CRM tools effectively to track activities, capture customer information, and maintain accurate opportunity notes.
• Participate in team meetings, training sessions, coaching, and ongoing professional development initiatives to enhance skills and knowledge.

Benefits

• Inclusive workplace culture supported by associate-led Business Resource Groups.
• Generous paid time off policy, including 112 hours of PTO and a holiday schedule with seven observed paid holidays plus one floating holiday.
• Access to online and retail discounts, a company-matched 401(k) plan, and comprehensive health and wellness programs addressing both physical and mental health needs.
• Opportunities for career growth, professional development, and participation in various training programs designed to enhance your skills.
• Supportive work environment that values diversity, inclusion, and employee well-being.

Equal Opportunity

Staples, Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive environment where all employees and applicants are treated with respect and fairness. We welcome candidates of all backgrounds, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law. Our goal is to foster a diverse workforce that reflects the communities we serve and to ensure that everyone has an equal opportunity to contribute and succeed within the organization.