Customer Service Representative

Alpha Omega Publications; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading educational solutions company seeks a Customer Service Representative to support homeschooling families. This remote position involves responding to inquiries, resolving concerns, and providing tailored guidance. Ideal candidates will have a high school diploma and at least one year of customer service experience, along with excellent communication skills.

Benefits

Health, dental, and vision plans

401k with match

Paid holidays and PTO

Mental health resources

Professional development opportunities

Work-from-home opportunities

Qualifications

• At least 1 year of customer service experience or equivalent education.
• Familiarity with CRM systems is a plus.
• Excellent verbal and written communication skills.

Responsibilities

• Respond promptly to customer calls, emails, and contacts.
• Resolve concerns in the best interest of both the customer and the company.
• Use multiple CRM systems to assist customers.

Skills

Communication

Customer Service

Organizational Skills

Time Management

Education

High School Diploma or equivalent

Tools

CRM Systems

Microsoft Office

Job description

At Imagine Learning, we empower potential by creating educational solutions that inspire boundless possibilities for every student, every day. We are passionate about innovating together to support educators in creating those special moments when students experience the joy of learning at its best.

We also empower our team through a strong culture focused on career growth and development, flexible work-from-home arrangements, interesting and meaningful work, and a supportive and connected team. As a remote-friendly company, hybrid and remote team members work from states across the U.S. and internationally. The majority of our US employees enjoy the opportunity to work from home or in a hybrid capacity at our offices in Tempe, AZ (headquarters), Austin, TX, Petaluma, CA, Rock Rapids, IA, Grand Rapids, MI, or Bloomington, MN.

Imagine Your Impact

The Customer Service Representative supports homeschooling families by answering inquiries, resolving concerns, and providing tailored guidance. They ensure a seamless experience by navigating CRM systems and delivering clear, compassionate communication. Through every interaction, they help families make informed decisions that align with their educational goals.

For more information on what it’s like to work at Imagine Learning, including our culture, benefits, and products, visit us HERE.

To learn more about a typical applicant journey at Imagine Learning, click HERE.

Position Information: This is a regular, full-time position, reporting to the Customer Service Supervisor.

Compensation: Base pay is anticipated to be between $14.70 and $15.00 per hour. Eligible employees may also receive incentive/commission/bonus pay based on performance. Compensation may vary based on skills, experience, training, education, location, and other factors.

Location: This US-based position is remote.

Benefits: Imagine Learning offers a comprehensive benefits package including health, dental, and vision plans, 401k with match, paid holidays, PTO, family benefits, mental health resources, insurance, pre-tax savings, professional development, and work-from-home opportunities.

Envision Your Experience

In this role, you will:

• Respond promptly to customer calls, emails, and contacts.
• Communicate clearly in writing and speech.
• Resolve concerns in the best interest of both the customer and the company.
• Listen carefully and recommend homeschooling solutions.
• Use multiple CRM systems to assist customers.
• Perform other duties as required.

Share Your Expertise

Qualifications include:

• High School Diploma or equivalent, with at least 1 year of customer service experience or equivalent education and experience.
• Familiarity with CRM systems is a plus.
• Excellent verbal and written communication skills.
• Ability to prioritize and manage time effectively.
• Commitment to delivering exceptional service.
• Organizational skills and efficiency.
• Ability to work effectively in a team and take ownership of tasks.
• Proficiency in Microsoft Office (Outlook, Excel, Word).

Our Commitment to Diversity, Equity, Inclusion, and Belonging

We value diversity and inclusivity, which strengthen our team and enrich our educational experiences. We offer initiatives like employee councils, conferences, resource groups, and other opportunities to support DEI throughout the year.

Imagine Learning is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, ancestry, national origin, sex, gender identity, sexual orientation, marital status, religion, age, disability, medical condition, genetic information, veteran status, or other protected statuses under applicable laws.

To all recruitment agencies: We do not accept unsolicited resumes. Please do not submit candidates via our application system or to our employees. We are not responsible for fees related to unsolicited resumes.