Customer Service Representative

Imagine Communications Corp.; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A communications company is seeking a Customer Service Representative to handle customer inquiries and provide support. The ideal candidate will have over a year of experience, be able to work independently, and possess knowledge in Oracle Business Systems and Salesforce. This position is remote-friendly.

Qualifications

• 1+ year experience in customer service or technical support.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Respond to general customer inquiries via phone, email, and chat.
• Provide basic technical support and escalate issues as needed.
• Process orders, ensure timely shipping, and follow up on customer issues.

Skills

Customer service skills

Technical support

Proficient in Microsoft Office

Education

College degree preferred

Tools

Oracle Business Systems

Salesforce

Job description

A company is looking for a Customer Service Representative (Remote friendly).

Key Responsibilities

• Respond to general customer inquiries via phone, email, and chat
• Provide basic technical support and escalate issues as needed
• Process orders, ensure timely shipping, and follow up on customer issues

Required Qualifications

• College degree preferred
• 1+ year experience in customer service or technical support
• Working knowledge of Oracle Business Systems and Salesforce preferred
• Proficient in Microsoft Office
• Ability to work independently in a fast-paced environment