Customer Service Representative

Imagine Learning; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Imagine Learning is seeking a Customer Service Representative to support homeschooling families by answering inquiries and providing tailored guidance. This remote position emphasizes clear communication and effective use of CRM systems to ensure a seamless customer experience. Join a company that values career growth and offers a supportive work environment.

Benefits

Multiple health, dental, and vision plans

401k plan with a company match

16 paid holidays

Paid Time Off

Comprehensive maternity and family building benefits

Access to on-demand mental health resources

Tuition reimbursement

Work-from-home opportunities

Qualifications

• At least 1 year of customer service experience.
• Familiarity with CRM systems is a plus.
• Outstanding verbal and written skills.

Responsibilities

• Respond positively to customer calls and emails.
• Resolve customer concerns effectively.
• Recommend tailored homeschooling solutions.

Skills

Verbal communication

Written communication

Customer service

Organization

Time management

Education

High School Diploma or equivalent

Tools

CRM systems

Microsoft Office

Job description

Position at AOP and Ignite Christian Academy

At Imagine Learning, we empower potential by creating educational solutions that inspire boundless possibilities for every student, every day. We are passionate about innovating together to support educators in creating those special moments when students experience the joy of learning at its best.

We also empower our team through a strong culture focused on career growth and development, flexible work-from-home arrangements, interesting and meaningful work, and a supportive and connected team. As a remote-friendly company, hybrid and remote team members work from states across the U.S. and internationally. The majority of our US employees enjoy the opportunity to work from home or in a hybrid capacity in our offices in Tempe, AZ (headquarters), Austin, TX, Petaluma, CA, Rock Rapids, IA, Grand Rapids, MI, or Bloomington, MN.

Imagine Your Impact

The Customer Service Representative supports homeschooling families by answering inquiries, resolving concerns, and providing tailored guidance. They ensure a seamless experience by navigating CRM systems and delivering clear, compassionate communication. Through every interaction, they help families make informed decisions that align with their educational goals.

For more information on what it’s like to work at Imagine Learning, including our culture, benefits, and products, visit us HERE.

To learn more about a typical applicant journey at Imagine Learning, click HERE.

Position Information: This is a regular, full-time position, reporting to the Customer Service Supervisor.

Compensation: Base pay is anticipated to be between $14.70 and $15.00 per hour. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.

Location: This US-based position is remote.

Benefits: Imagine Learning provides a comprehensive benefits program to eligible employees, including:

• Multiple health, dental, and vision plans, including medical plans with zero employee premiums
• 401k plan with a company match
• 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
• Paid Time Off
• Comprehensive maternity and fertility/family building benefits
• Paid bonding leave when a new child joins your family
• Access to on-demand mental health resources
• Life and short- and long-term disability insurance
• Pre-tax savings plans
• A wide variety of professional development programs, including tuition reimbursement
• Work-from-home opportunities that foster work/life balance

Envision Your Experience

In this role, you’ll have the opportunity to:

• Respond positively to customer calls, emails, and other direct contacts in a timely manner.
• Communicate clearly, both in writing and speech, to internal and external customers.
• Resolve all concerns in the best interest of both the customer and the company.
• Listen carefully to each customer’s needs and recommend tailored homeschooling solutions.
• Use multiple CRMs at once to assist the customer.
• Perform other duties as required.

Share Your Expertise

Experience, education, and qualifications essential for success in this role include:

• High School Diploma or equivalent and at least 1 year of customer service experience; or an acceptable combination of education and experience.
• Familiarity with CRM systems is a plus.
• Outstanding verbal and written skills to engage with customers effectively.
• Ability to prioritize responsibilities and manage time effectively.
• Dedication to deliver exceptional service by handling customer issues with care and expertise.
• Organization and efficiency, with the ability to handle various tasks with precision and commitment.
• Ability to work effectively in a team-oriented environment while taking ownership of tasks.
• Experience in Microsoft Office (Outlook, Excel, Word).

Our Commitment to Diversity, Equity, Inclusion, and Belonging

Diversity and inclusivity strengthen our team, enrich our lives, and help us design equitable educational experiences where learners see themselves and learn about different cultures, experiences, and perspectives. Imagine Learning offers DEI initiatives, including employee councils, annual conferences, resource groups, and other opportunities for employees to support DEI throughout the year.

Imagine Learning is an Equal Opportunity Employer committed to providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration without regard to race, color, ancestry, national origin, sex (including pregnancy, childbirth, lactation, or related medical conditions), gender identity or expression, transgender status, sexual orientation, marital status, religion (including dress and grooming practices), age 40 and over, disability, medical condition, genetic information, veteran and/or military status, or other protected statuses under applicable laws.

To all recruitment agencies: Imagine Learning does not accept agency resumes. Please do not submit candidates via our online application system or directly to employees or locations. We are not responsible for fees related to unsolicited resumes.