Customer Service Representative

Avera Health; United States; On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

PTO on day 1

5% employer matching retirement

Career development and mentorship

Equal Opportunity Employer

Job summary

Avera Health in the United States is seeking a Customer Service Representative to deliver exceptional service to patients, customers, and staff. You will respond to inquiries about patient billing, payments, and insurance information, ensuring accurate information across departments.

This role operates Monday-Friday, 8:00am-5:00pm, with a focus on accurate policy communication, problem solving, and collaboration with billing staff.

Qualifications

• High school diploma or GED required.
• Ability to work the specified hours stated in the job listing.
• Strong communication and teamwork skills to serve patients and staff.

Responsibilities

• Provide exceptional service to customers, patients and staff.
• Answer questions, investigate issues, and solve problems efficiently.
• Customer service is provided via multi line phone systems.
• Communicate policy and procedures accurately and consistently.
• Update patient billing information as needed.
• Support other departments with questions and call coverage.
• Receive insurance and billing information from patients and submit to billing staff.
• Process patient payments via US Bank portal as directed.
• Document and report all calls and issues in the care department.
• Suggest improvements to coordinators/managers on role functions.
• Demonstrate knowledge of Avera Health Financial Assistance and related applications.
• Communicate benefits to customers and patients effectively.

Skills

Customer service

Multi-line phone systems

Effective communication

Team collaboration

Education

High School or GED Equivalent

Tools

US Bank portal

Job description

Location: Avera Payment Center Worker Type: Regular Work Shift: Day Shift (United States of America) Pay Range: The pay range for this position is listed below. Actual pay rate dependent upon experience. $20.75 - $27.50

Position Highlights Monday- Friday 8:00am-5:00pm; 80 hours 2 weeks no weekends no holidays You Belong at Avera Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Responsible for providing exceptional service to customers and patients of a variety of Avera entities. The Customer Service Representative provides quality service to patient, customers, and staff by providing accurate and timely responses to inquiries regarding patient billing, payments, accurate insurance information and/or corrections and communication across departments as appropriate.

What you will do

• Provide exceptional service to customer, patients and staff.
• Answer questions, investigate issues, and solve problems in an efficient and responsive fashion.
• Customer service is provided via multi line phone systems.
• Provide accurate and consistent communication of policy and procedures.
• Problem solve and make appropriate changes to patient billing information.
• Provide support for other departments with questions and call coverage.
• Receive insurance and billing information from patients and submits to billing staff.
• Process patient payments via US Bank portal as directed by patient.
• Consistently document and report all calls and issues initiated and/or addressed within the customer care department.
• Provide input to coordinator/manger regarding ways to perform the position functions more effectively.
• Demonstrate knowledge of Avera Health Financial Assistance and relevant applications.
• Identify ways to effectively communicate benefits to customers and patients.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience

High School or GED Equivalent

Preferred Education, License/Certification, or Work Experience

1-3 years related experience

Expectations and Standards

Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community. Promote Avera’s values of compassion, hospitality, and stewardship. Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity. Maintain confidentiality. Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment. Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future. PTO available day 1 for eligible hires. Up to 5% employer matching contribution for retirement Career development guided by hands-on training and mentorship. Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail]. At Avera, the way you are treated as an employee translates into the compassionate care you deliver to patients and team members. Because we consider health care a ministry, you can live out your faith, uphold the dignity and respect of all persons while not compromising high-quality services. Join us in making a positive impact on moving health forward.