Customer Service Representative

Avera-Healt; Mitchell (SD); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

PTO from Day 1

Employer 401(k) match up to 5%

Career development & mentorship

Equal Opportunity Employer

Job summary

Avera Payment Center is seeking a Customer Service Representative to provide exceptional service to patients and staff. You will handle inquiries about billing, payments, and insurance information, and work across departments to resolve issues.

Responsibilities include answering questions, updating billing data, documenting all calls, and supporting other departments as needed. The role emphasizes CARE values and confidentiality in a team setting.

Qualifications

• High School diploma or GED required.
• 1–3 years related experience preferred.

Responsibilities

• Provide exceptional service to customers, patients and staff.
• Answer questions, investigate issues, and resolve problems via multi-line phone system.
• Communicate policy and procedures accurately and consistently.
• Probe and correct patient billing information; document calls.
• Provide input to coordinator/manager for ways to improve processes.
• Demonstrate knowledge of Avera Health Financial Assistance and related applications.
• Identify and communicate benefits to customers and patients.

Education

High School or GED Equivalent

Job description

Location:Avera Payment CenterWorker Type:RegularWork Shift:Day Shift (United States of America)Pay Range:The pay range for this position is listed below. Actual pay rate dependent upon experience.$20.75 - $27.50Position HighlightsMonday- Friday 8:00am-5:00pm; 80 hours 2 weeksno weekends no holidaysYou Belong at AveraBe part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.A Brief OverviewResponsible for providing exceptional service to customers and patients of a variety of Avera entities. The Customer Service Representative provides quality service to patient, customers, and staff by providing accurate and timely responses to inquiries regarding patient billing, payments, accurate insurance information and/or corrections and communication across departments as appropriate.What you will doProvide exceptional service to customer, patients and staff.Answer questions, investigate issues, and solve problems in an efficient and responsive fashion. Customer service is provided via multi line phone systems.Provide accurate and consistent communication of policy and procedures.Problem solve and make appropriate changes to patient billing information.Provide support for other departments with questions and call coverage.Receive insurance and billing information from patients and submits to billing staff.Process patient payments via US Bank portal as directed by patient.Consistently document and report all calls and issues initiated and/or addressed within the customer care department.Provide input to coordinator/manger regarding ways to perform the position functions more effectively.Demonstrate knowledge of Avera Health Financial Assistance and relevant applications. Identify ways to effectively communicate benefits to customers and patients.Essential QualificationsThe individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.Required Education, License/Certification, or Work Experience:High School or GED EquivalentPreferred Education, License/Certification, or Work Experience:1-3 years related experienceExpectations and StandardsCommitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.Promote Avera’s values of compassion, hospitality, and stewardship.Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.Maintain confidentiality.Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.Benefits You Need & Then SomeAvera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.PTO available day 1 for eligible hires.Up to 5% employer matching contribution for retirementCareer development guided by hands-on training and mentorshipAvera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail].