Customer Service Representative

Staples, Inc.; United States; Remote; USD 45,000 - 70,000; Full time

Benefits offered by this job

Inclusive culture

PTO and holidays

Online and retail discounts

401(k) match

Wellness programs

Job summary

Staples, Inc. is seeking an Inside Sales Category Specialist for Quill to become a trusted resource for customers and internal partners.

You will support new and existing customers, manage multiple lead channels, and build an opportunity pipeline while driving profitable business with product knowledge and a customer-first approach. This role emphasizes consultative selling, cross-team collaboration, and strong follow-up to deliver an exceptional customer experience in a fast-paced sales

Qualifications

• 1+ year of sales, customer service, or equivalent customer-facing experience.
• Ability to balance multiple lead channels and manage pipeline.
• Comfort with consultative selling and cross-team collaboration.

Responsibilities

• Partner with Account Managers to support high-value customers and projects.
• Manage inbound and assigned sales opportunities across web, chat, phone, and internal leads.
• Move deals forward in the opportunity pipeline while delivering a positive customer experience.
• Collaborate with merchants, vendors and internal teams to create sales opportunities.
• Meet or exceed sales, margin, and activity targets within margin guidelines.
• Act as a category expert and recommend products that meet customer needs.
• Grow share of wallet by consolidating business from other vendors and strengthening relationships.

Skills

Sales experience

Customer service

Strong communication

Tools

CRM tools

Job description

This position is a minimum of 4 days in office with flexibility for remote work on Fridays.

Join a team that powers everyday impact.

As an Inside Sales Category Specialist for Quill, you will be a trusted category resource for customers and internal sales partners, helping businessesidentifythe right products and solutions to meet their needs. In this role, you will support new and existing customers, manage multiple lead channels, buildopportunitypipeline, and help Quill win profitable business through strong follow-up, product knowledge, and a customer-first approach. This is an exciting opportunity for someone who enjoys consultative selling, problem solving, and partnering across teams to create a positive customer experience.

Whatyou’llbe doing

• Partner with Account Managers and Key Account Managers to support high-value customers and secure one-time and recurring projects.
• Manage inbound and assigned sales opportunities across multiple lead channels, including web inquiries, customer chats, phone leads, and internally generated leads.
• Manageopportunitypipeline, moving deals forward while delivering a positive customer experience.
• Collaborate with sales teams, merchants, vendors, and internal business units to develop transactional and solution-based sales opportunities.
• Meet or exceed sales, margin, activity, and conversion expectations within approved margin guidelines.
• Support customers by serving as a category expert and recommending products and services aligned to their business needs.
• Grow share of wallet byidentifyingopportunities toconsolidatebusiness from other vendors and strengthen customer relationships.
• Keep current clients satisfied throughtimelyfollow-up, strong relationship building, and exceptional service.
• Effectively use CRM tools to track activity, capture customer information, andmaintainaccurateopportunity notes.
• Participate in team meetings, departmenttraining, coaching sessions, and ongoing development opportunities.

What you bring to the table

• Strong work ethic, sense of urgency, and focus to stay productive in a fast-paced sales environment
• Self-motivation and the ability to stay directed, organized, and accountable with limited day-to-day oversight.
• Strong prioritization skills, including knowing what needs attention first, when to act quickly, and when to involve others.
• Comfort balancing multiple lead channels, customer requests, and internal priorities while keeping opportunities moving.
• Clear, confident communication with merchants, internal partners, external customers, and sales teammates.
• Curiosity and confidenceaskingthoughtful questions to understand customer needs andidentifythe right next step.
• A customer-first mindset with the ability to make sound decisions quickly while creating a positive experience.
• Resilience, adaptability, and composure when managing changing priorities, or shifting customer needs.
• Strong organization and follow-through tomaintainaccuratenotes, manage pipeline activity, and supporttimelydecisions.
• Positive team contribution through collaboration, shared best practices, and a willingness to learn and improve.

What’sneeded-Basic Qualifications

• 1+yearof sales, customer service, or equivalent customer-facing experience.

What’sneeded-Preferred Qualifications

• Knowledge of category-specific products or services, such asTechnology, Print & Promotional, Furniture, or Large Volume Quotes.
• Experience with virtual selling, prospecting, or consultative customer conversations.
• Experience developing or converting salespipeline.

We Offer

• Inclusive culture with associate-led Business Resource Groups
• 112 Hours of PTO and Holiday Schedule (7observedpaid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

The salary rangerepresentsthe expected compensation for this role at the time of posting. The specificbasepay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.Some roles may also be eligible for overtime pay,in accordance withfederal and state requirements.

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.