Customer Sales Account Manager

Staples, Inc.; United States; Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Inclusive culture with ERGs

PTO and holiday schedule

Discounts and 401(k) match

Job summary

Staples, Inc. (Quill) seeks an Inside Sales Site Development Representative to strengthen relationships with existing and prospective customer locations tied to our managed accounts.

You will perform outbound calls, negotiate quotes, respond to inquiries, and collaborate with account management to drive reactivation and growth while using CRM tools and Quill’s value proposition. This role is in-office at least 4 days with flexibility for remote work on Fridays, offering a hybrid schedule to

Qualifications

• Proven sales or service experience in B2B environments.
• Strong communication and listening skills.
• Ability to meet monthly quotas and metrics.
• Experience using CRM systems to manage customer data.

Responsibilities

• Make daily outbound calls to reactivate dormant customers.
• Identify needs and opportunities in managed locations.
• Accept inbound calls and ensure customer needs are met.
• Negotiate pricing and prepare negotiated quotes.
• Maintain accurate activity and CRM records with managers.

Skills

Outbound calling

Reactivate customers

Pricing negotiation

CRM usage

Education

Associate or Bachelor's degree or equivalent

Tools

Salesforce

Excel

Outlook

Job description

This position is a minimum of 4 days in office with flexibility for remote work on Fridays.

Join a team that powers everyday impact.

Quill, a Staples company, is looking for a driven Inside Sales Site Development Representative to help grow relationships with existing and prospective customer locations connected to our managed account base. In this role, you will partner closely with account management, respond to customer needs, prepare negotiated quotes and special pricing, and make outbound calls that help reactivate customers, uncover new opportunities, and expand share of wallet. This isa great opportunityfor someone who enjoys customer conversations, thrives in a goal-oriented environment, and wants to builda strong foundationin business-to-business sales.

Whatyou’llbe doing:

• Make daily outbound calls to Quill customers who have not placed a recent order to support reactivation and revenue growth.
• Contact prospective customer locations affiliated with managed customer entities toidentifyneeds and conversion opportunities.
• Accept inbound calls from customers tied to managed accounts and help ensure customer needs are met.
• Negotiate pricing and process special quotes for customer opportunities.
• Use customer insights, including order history, to guide quality conversations.
• Leverage specialized offers and Quill’s value proposition to help customersplace orders and meet monthly quotasand key metrics.
• Maintain consistent communication with account managers to share customer trends andpricing solutionopportunities.
• Partner with sales specialists and support teams toidentifyopportunities beyond traditional office supplies, including furniture, technology, high-value quotes, print, and promotional products.
• Maintainaccurateand up-to-date activity, pipeline, and customer records in CRM.
• Apply coaching and feedback from managers and peers to continuously improve sales approach and performance.

What you bring to the table

• Motivation to build customer relationships that create measurable value and growth.
• Clear, confident communication with customers and internal partners across calls, follow-up, and solution-focused conversations.
• Curiosity and strong listening skills to understand customer needs, ask thoughtful questions, and uncover opportunities.
• A problem-solving mindset with the ability to connect customer needs to relevant products, programs, or solutions.
• Comfort making outbound calls, engaging customers, and continuing forward after rejection or setbacks.
• Strong organization, time management, and follow-through when balancing customer conversations, priorities, and activity goals.
• Adaptability and willingness to learn quickly ascustomerneeds, business priorities, or sales approaches change.
• A customer-first approach focused on creatinga positive, helpful, and professional experience in every interaction.
• Collaborative mindset with a willingness to share ideas, apply feedback, and learn from managers, peers, and business partners.
• Composure and critical thinking when prioritizing next steps, solving customer challenges, and supporting sales goals.

What’sneeded-Basic Qualifications

• Associate degree, bachelor’s degree, or equivalent work experience.

What’sneeded-Preferred Qualifications

• 1+ years of experience in sales or service in a business-to-business environment.
• Experience meeting or exceeding productivity goals, quotas, or sales metrics.
• Experience using CRM tools, Salesforce.com, or a comparable sales platform.
• Experience using Microsoft Excel, PowerPoint, and Outlook.

We Offer

• Inclusive culture with associate-led Business Resource Groups
• 112 Hours of PTO and Holiday Schedule (7observedpaid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

The salary rangerepresentsthe expected compensation for this role at the time of posting. The specificbasepay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.Some roles may also be eligible for overtime pay,in accordance withfederal and state requirements.

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.