Customer Service Representative

Prodware Solutions; United States; On-site; USD 35,000 - 50,000; Full time

Job summary

A payment solutions provider is seeking a Customer Service Representative to handle incoming calls from clients and financial institutions regarding payment inquiries. The ideal candidate must have familiarity with banking products and should demonstrate effective communication skills. Experience in financial services or call center operations is beneficial. This role demands attention to detail and adherence to established procedures.

Qualifications

• Familiarity with banking products, payment systems, and financial transactions.
• Experience in financial services or call center operations is a plus.
• Ability to follow structured processes and maintain high accuracy levels.

Responsibilities

• Respond to incoming calls from brokers, clients, merchants, and financial institutions regarding various payment inquiries.
• Ensure adherence to established call procedures and customer service standards.
• Provide accurate information and solutions to customer inquiries in a professional manner.

Skills

Effective communication

Attention to detail

Familiarity with banking products

Job description

A company is looking for a Customer Service Representative.

Key Responsibilities:

• Respond to incoming calls from brokers, clients, merchants, and financial institutions regarding various payment inquiries
• Ensure adherence to established call procedures and customer service standards
• Provide accurate information and solutions to customer inquiries in a professional manner

Required Qualifications:

• Familiarity with banking products, payment systems, and financial transactions
• Experience in financial services or call center operations is a plus
• Ability to follow structured processes and maintain high accuracy levels
• Strong ability to communicate effectively with clients
• Ability to work under supervision and follow established guidelines