Customer Service Representative

The Hartford; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Kundenservice-Mitarbeiter, um eine nahtlose Erfahrung für die Versicherungsnehmer zu gewährleisten. In dieser Rolle haben Sie die Möglichkeit, Ihre Karriere in einem dynamischen Umfeld zu entwickeln, das auf Wachstum und Weiterbildung ausgerichtet ist. Mit einer 100%igen Remote-Arbeitsanordnung und einem klaren Schulungsplan werden Sie in der Lage sein, Ihre Fähigkeiten zu erweitern und einen bedeutenden Beitrag zu leisten. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem unterstützenden Team arbeiten möchten, ist diese Position ideal für Sie.

Benefits

Medizinische Versicherung

Zahnversicherung

Lebensversicherung

25 Tage bezahlter Urlaub

Studiengebührenrückerstattung

Bezahlte Freiwilligenmöglichkeiten

Mitarbeiteranerkennung

Wellness-Programme

Qualifications

• Erfahrung im Kundenservice oder verwandten Bereichen.
• Fähigkeit, in einem schnelllebigen Umfeld zu arbeiten.

Responsibilities

• Sicherstellen eines außergewöhnlichen Kundenservices.
• Unterstützung der Kunden bei Fragen zu Versicherungen.

Skills

Kundenservice

Problemlösungsfähigkeiten

Kommunikationsfähigkeiten

Aufmerksamkeit für Details

Education

High School Diploma oder gleichwertig

Job description

Job Description: Customer Service Representative

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

Role Overview: As a Customer Service Representative, your primary role is to provide support and an effortless experience to policyholders. You will work with customers regarding insurance questions, policy changes, and billing needs.

This is an entry-level position in our contact center, offering excellent career pathways into our organization, including additional skill-building opportunities. With a detailed road map for learning and managers trained to coach and guide your career development, you will be equipped with the right tools to build a long-lasting and evolving professional career.

This role will have a 100% remote work arrangement.

Compensation: Base salary is $23 per hour with opportunities for growth. The annualized base pay range is $42,560 - $63,840, based on market analysis and individual performance.

Training Schedule: Monday-Friday, 9:30 AM - 6:00 PM EST (First 4 weeks mandatory attendance).

Post-Training Schedule: Monday-Friday, 9:30 AM - 6:00 PM EST.

Responsibilities:

1. Take ownership to ensure exceptional service, utilizing every touch point to build value and strengthen The Hartford brand.
2. Assist customers over the phone with insurance inquiries, policy changes, and billing needs.
3. Learn insurance products and processes during training.
4. Commit to the training and work schedule.
5. Maintain a dedicated, distraction-free workspace during work and training hours.

Qualifications:

• Background in customer service, call center, insurance, retail, restaurant, or related fields.
• Ability to work in a fast-paced, complex environment while managing multiple programs.
• Strong problem-solving, critical thinking, and attention to detail.
• Excellent communication skills with empathy for customers and colleagues.
• High School Diploma or equivalent.
• Internet requirements: high-speed broadband (minimum 10Mbps/100Mbps), wired connection, no support for DSL, wireless, Wi-Fi, hotspots, or satellite without a modem.

Additional Benefits:

• Medical, Dental, Life, and Disability Insurance – effective on day one.
• 25 days paid time off in the first full year.
• Tuition reimbursement, paid volunteer opportunities, employee recognition, wellness programs, and more.

Note: The role is open to bilingual candidates, with Spanish being a plus. The start date is June 16, 2025.

We are an equal opportunity employer committed to diversity and inclusion.