Customer Service Representative

Online River; United States; On-site; USD 38,572 - 44,083; Part time

Benefits offered by this job

Medical Insurance

Vision and Prescription

Dental Coverage

Job summary

Online River is looking for a part-time Customer Service Representative in New York. This role involves responding to customer inquiries through various channels, processing orders, and resolving issues. The ideal candidate will have strong communication skills, empathy, and problem-solving abilities. Benefits include medical, vision, and dental coverage after the first month of full-time employment. This position is perfect for individuals who are friendly and motivated to provide excellent customer service.

Qualifications

• Must have strong communication skills to interact effectively.
• Ability to listen actively to customer concerns is essential.
• Problem-solving skills to resolve issues quickly are required.
• Technical proficiency in customer service software is a plus.
• Empathy and understanding towards customers is necessary.
• Must be adaptable to changing needs and procedures.
• Effective time management to prioritize tasks is critical.
• Attention to detail in recording customer information is important.
• Knowledge of products and services offered by the company is expected.
• Teamwork and collaboration with colleagues is essential.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Provide information about products, services, and policies.
• Process orders, returns, and exchanges.
• Resolve customer issues and complaints in a timely manner.
• Document and track customer interactions and feedback.
• Collaborate with other departments to address complex issues.
• Follow up with customers to ensure satisfaction.
• Maintain a positive and professional demeanor at all times.
• Meet or exceed performance metrics for response time and quality.
• Stay updated on company products, services, and policies.

Skills

Strong verbal and written abilities

Attentive to customer concerns

Quick identification and resolution of issues

Familiarity with customer service software

Understanding and compassion towards customers

Flexibility to changing needs

Effective prioritization of tasks

Accurate recording and handling of customer information

Informed about company offerings

Collaborative and supportive of colleagues

Job description

Customer Service Representative

Department: Customer Service

Employment Type: Part Time

Location: New York

Compensation: $28.00 - $32.00 / hour

Description

We are seeking a motivated and friendly Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers, providing exceptional service and resolving inquiries in a timely and efficient manner. You will handle both inbound and outbound communications via phone, email, and live chat, ensuring customer satisfaction at every step.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Provide information about products, services, and policies.
• Process orders, returns, and exchanges.
• Resolve customer issues and complaints in a timely manner.
• Document and track customer interactions and feedback.
• Collaborate with other departments to address complex issues.
• Follow up with customers to ensure satisfaction.
• Maintain a positive and professional demeanor at all times.
• Meet or exceed performance metrics for response time and quality.
• Stay updated on company products, services, and policies.

Skills, Knowledge and Expertise

• Communication Skills: Strong verbal and written abilities.
• Active Listening: Attentive to customer concerns.
• Problem-Solving Skills: Quick identification and resolution of issues.
• Technical Proficiency: Familiarity with customer service software and applications.
• Empathy: Understanding and compassion towards customers.
• Adaptability: Flexibility to changing needs and procedures.
• Time Management: Effective prioritization of tasks.
• Attention to Detail: Accurate recording and handling of customer information.
• Knowledge of Products/Services: Informed about company offerings.
• Teamwork: Collaborative and supportive of colleagues.

Benefits

Medical Insurance

The coverage begins for the employee the on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. Cost to the employee to participate in the plan varies by the coverage selection and the number of dependents; and may be subject to collective bargaining agreement. The employee may also elect to opt out of the County's medical insurance if proof of coverage is provided. Under this arrangement, the employee is provided with an annual opt out payment.

Vision and Prescription

The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. Contributions may vary, subject to collective bargaining agreement.

Dental Coverage

The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. Contributions may vary, subject to collective bargaining agreement.