Customer Service Representative

The Timken Company in; Traverse City (MI); On-site; USD 36,000 - 52,000; Full time

Job summary

Cone Drive Operations, a Timken company, seeks a Customer Service Representative to act as the main link between customers and internal teams. You will quote and enter orders, manage delivery status, process changes, and educate customers on products and services.

The role requires strong written and oral communication, high organization, and the ability to collaborate with multiple departments; experience with MS Word, Excel and Outlook is preferred.

Qualifications

• Strong written and oral communication skills are required.
• Highly organized and detail oriented.
• Willing to collaborate with multiple departments.

Responsibilities

• Quote and order entry into the Infor XA software system.
• Liaison for communication with customers through various channels.
• Review and processes customer change orders.
• Review and verification of quote and purchase order specifications and customer requirements.
• Review, maintain and update customer quotes and orders to ensure accuracy and efficiency.
• Aid customers in damage and warranty repair/replacement claims.
• Project management from initial quote to final shipping arrangements.
• Root cause and Continuous Improvement action planning and implementation.

Skills

Written and oral communication

Highly organized

Collaboration across departments

Education

HS Diploma or equivalent

Associates or Bachelors Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Customer Service Representative (Administrative)

Your career begins at Cone Drive Operations, a Timken company! Cone Drive is located in beautiful Traverse City, Michigan and boasts over 100 years of success in the gearing industry. If you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to Cone Drive. Our associates make the world more productive by improving the efficiency and reliability of the machinery that keeps industry in motion.

The Customer Service Representative ("CSR") works closely with customers to provide quotations, process orders, communicate delivery status, handle customer generated changes, and educate customers on the products and services that Cone Drive provides. This role acts as the link from customers to the rest of the company on communications/issues.

Responsibilities

• Quote and order entry into the Infor XA software system
• Liaison for communication with customers through various channels
• Review and processes customer change orders
• Review and verification of quote and purchase order specifications and customer requirements
• Review, maintain and update customer quotes and orders to ensure accuracy and efficiency
• Aid customers in damage and warranty repair/replacement claims
• Project management from initial quote to final shipping arrangements
• Root cause and Continuous Improvement action planning and implementation

Requirements

• HS Diploma or equivalent
• Strong written and oral communication skills
• Highly organized and detailed oriented
• Willing to collaborate with multiple departments
• Experience with Microsoft Word, Excel and Outlook
• Ability to work overtime
• Strong problem solving skills

Preferred

• Previous experience in customer service and or technical environment
• Associates or Bachelors Degree

This position may require access to United States export controlled technical data ("CTD") and hardware under the Departments of US State (ITAR) and/or Commerce (EAR). Eligible candidates are; US Citizens, Green Card holders, Asylees or others eligible to receive US export license authorizations. Candidate must be authorized to work in the US.

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.

Timken is a global technology leader in engineered bearings and industrial motion. Our expanding portfolio of next-generation solutions helps customers around the world improve efficiency, solve their toughest challenges, and push the boundaries of performance. We employ 19,000 people globally, operate from 45 countries, and posted $4.6 billion in sales in 2025.

We have been recognized as one of America's Most Responsible Companies 6x by Newsweek and one of the World's Most Ethical Companies® 15x by Ethisphere.

Why Choose Timken?

• Over a century of knowledge and innovation
• A culture of top performance
• A global, diverse environment
• Products that contribute to a sustainable world
• A conviction to improve communities around us
• Competitive salary and benefits

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