Customer Service Representative

Galileo; Town of Texas (WI); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible Spending Account

Health Savings Account

STD/LTD insurance

AD&D insurance

Life insurance

Parental leave (up to 12 weeks)

401K with employer match

Paid time off

Job summary

Galileo Health is seeking a Customer Service Representative (Patient Support Associate) to own patient relationships and support a collaborative care plan. This in-office role at our Starbase, TX clinic operates Monday–Friday 8am–4pm CST, with occasional evenings until 8pm CST.

You will engage with patients, coordinate services, and contribute to a smoother patient journey. The ideal candidate is a friendly problem-solver with strong communication skills, capable of handling high-volume patient

Qualifications

• Customer-focused with ability to build patient relationships.
• Strong communicator with patients and team members.
• Energetic, flexible, and able to handle high-volume support.

Responsibilities

• Understand and empower patients to meet their unique needs and provide excellent hospitality and service.
• Connect and coordinate between patients and Galileo services and teams, including clinical and administrative tasks.
• Build strong relationships with patients and team members and identify process improvements to enhance patient experiences.
• Innovate and lead by using analytical skills to spot areas for improvement and implement changes to drive operational excellence and satisfaction.

Skills

Customer service

Communication

Problem solving

Job description

About Us

Galileo is a team-based medical practice working to improve the quality and affordability of health care for all. Operating across 50 states, Galileo offers high-touch, data-driven, multi-specialty, longitudinal care to diverse and complex patients—on the phone, in the home, and everywhere in between. Regional and national health plans, employers, and Fortune 500 organizations trust Galileo as the leading solution to improve population health. Founded by Dr. Tom X. Lee, the healthcare pioneer behind One Medical and Epocrates, Galileo is a team of leading innovators from healthcare, technology, and human-centered design. Our mission is to apply that talent and scientific thinking to transform society by solving our largest, toughest healthcare problems, while at the same time bringing patient and provider closer.

About the Role

The Customer Service Representative (internally referred to as Patient Support Associate) is an integral part of our care team, owning patient relationships and quarter backing a collaborative care plan that drives meaningful impact in our patients’ lives. We’re looking for a teammate who is an innate people person, loves helping others, and has a knack for tenacious problem solving.

This is an in office role, supporting our clinic in Starbase, TX. Our clinic is open Monday through Friday from 8am-4pm CST with occasional evenings until 8pm CST.

Here’s What You’ll Do:

• Understand and Empower: Engage with patients to comprehend their unique needs and circumstances. Utilize your insight to offer exceptional hospitality and service that truly makes a difference.
• Connect and Coordinate: Facilitate seamless interactions between patients and our various Galileo services and teams, including clinical and administrative functions. Handle administrative tasks such as processing insurance authorizations and collecting medical records with precision and care.
• Build Strong Relationships: Cultivate meaningful connections with patients and team members. Pay attention to the little details and continuously brainstorm innovative solutions to enhance our processes and patient experiences.
• Innovate and Lead: Leverage your analytical and problem-solving skills to identify areas for improvement. Initiate and implement changes that drive operational excellence and patient satisfaction.

About You

You are a creative problem solver and a compassionate provider of support. Your service mindset and deep desire to create meaningful, positive impact, drive you to build trusting relationships. Leveraging both your intrapersonal relationship skills as well as technical clinical skills, you are most fulfilled when you are improving the lives of your patients and bettering your community.

We'd love to hear from you if you have the following or equivalent experience:

• You Enjoy Helping Others: With a genuine interest in making a positive difference in patients’ lives, you find satisfaction in assisting them navigate their health journeys.
• You’re Energetic and Flexible: You thrive in a less structured environment, handling high-volume support with a customer-centric focus rather than strict KPIs.
• You’re a Strong Communicator: Your excellent communication skills ensure effective and high-quality interactions with both patients and team members.

Compensation Range:

Starting hourly rate is $22 per hour based on experience, location, and market dynamics

Benefits:

• Medical / Dental / Vision insurance
• Flexible Spending Account
• Health Savings Account
• Company paid STD/LTD, AD&D, and life insurance
• Up to 12 weeks of paid parental leave
• 401K with employer match
• Paid time off

How We Hire

Galileo Health is an equal-opportunity employer and welcomes applicants from all backgrounds.

We have recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. We will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments or access to any financial accounts; and/or conduct text-only interviews. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.