Customer Service Representative

Bank-A-Count; Town of Rudolph (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Bank-A-Count seeks a customer service specialist in Wisconsin to handle inquiries, process orders, and ensure timely production. You will use Excel for tracking and assist with simple product setup using Publisher-like programs.

The role requires strong communication, problem-solving, and the ability to manage multiple priorities in a fast-paced environment. Team collaboration is essential for customer satisfaction and accurate order processing.

Qualifications

• High school diploma required; additional training preferred.
• Minimum 3 years in a fast-paced customer service role.
• Experience with data entry, order processing, and cross-department communication.

Responsibilities

• Answer inbound calls and emails from clients with professionalism.
• Respond to inquiries, research issues, and resolve problems or complaints.
• Perform accurate data entry of customer orders and ensure order quality.
• Use Excel and other tools for tracking, processing, and reporting.
• Assist customers with product setup using Publisher-like programs.
• Apply math, measuring, and layout skills for product requirements.
• Provide proactive follow-up on orders and updates.
• Build strong relationships with customers through active listening and communication.
• Cross-sell and recommend complementary products when appropriate.
• Collaborate with production and account teams to resolve issues or escalate when needed.
• Demonstrate flexibility and adapt to changing customer needs.
• Manage time to meet deadlines while handling multiple priorities.
• Support team objectives and contribute to company culture.

Skills

Customer service

Phone presence

Verbal & written communication

Active listening

Problem solving

Time management

Multitasking

Teamwork

Adaptability

Data entry

Education

High school diploma

Tools

Microsoft Excel

Publisher or similar graphics program

Job description

General Summary

This role provides high-quality customer service by responding to inquiries, requests, and concerns while accurately processing customer data to ensure timely and efficient production of orders. The position requires excellent communication, problem-solving, and technical skills, with the ability to adapt to changing demands in a fast-paced environment. In addition to handling customer service interactions, this individual will support product setup using a simple graphics program and collaborate closely with internal departments to ensure customer satisfaction.

Specific Tasks:

• Answer inbound phone calls and emails from existing or prospective clients with professionalism and courtesy.
• Respond to inquiries, conduct research, and resolve problems, errors, or complaints in a timely and effective manner.
• Perform accurate data entry of customer orders; ensure quality and efficiency throughout the order process.
• Utilize Excel and other tools for tracking, processing, and reporting as needed.
• Assist customers with custom setup printing products using programs similar to Publisher.
• Apply math, measuring, and layout skills when assisting with product requirements and order setup.
• Provide proactive follow-up with customers regarding orders, updates, and issue resolution.
• Build and maintain strong business relationships with customers by demonstrating active listening, patience, and solution-focused communication.
• Cross-sell and recommend complementary products and services when appropriate.
• Collaborate with production and customer account departments to resolve order issues or escalate concerns as necessary.
• Demonstrate flexibility in assignments and adaptability to changes in customer needs and business processes.
• Manage time effectively to meet deadlines while balancing multiple priorities.
• Support team objectives and contribute positively to company culture and values.
• Perform other related duties and responsibilities as assigned.

Required Qualifications

Skills / Core Competencies

• Minimum of 3 years' experience in a fast-paced customer service environment.
• Strong phone presence with excellent verbal and written communication skills.
• Proficiency in Microsoft Excel and general computer applications.
• Ability to learn and use Publisher (or similar graphics programs) for customer product setup.
• Demonstrated active listening and reframing ability to understand customer needs.
• Strong problem-solving skills with analytical and logical thinking.
• Ability to work with math, measuring, and layout tasks in product preparation.
• Patience, professionalism, and adaptability when handling changing demands or challenging situations.
• Effective time management, organization, and multitasking skills.
• Reliability, punctuality, and a strong work ethic.
• Commitment to teamwork and collaboration.

Education/Experience

• High school diploma or equivalent required; further education or training preferred.
• Minimum of 3 years' customer service experience in a fast-paced environment.
• Experience with data entry, order processing, and cross-department communication.

Physical/Environmental Demands

• Office setting with normal, moderate noise levels.
• Regularly requires long periods of sitting with frequent computer and phone use.
• Occasional mobility for filing and accessing office equipment.