Customer Service Representative

McGard; Town of Orchard Park (NY); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

10 company paid holidays

Paid time off (PTO)

Discretionary annual profit sharing

Exciting projects in a collaborative环境

On-site walking trail

Convenience cafeteria

Supportive and inclusive culture

Job summary

McGard LLC is seeking a Customer Service Representative for 1st shift (8:15AM–4:45PM, Monday–Friday) in New York. You will handle end-user inquiries, process orders, and coordinate with shipping and billing to ensure accurate, timely service.

The role emphasizes English communication, basic computer skills, and a dedication to customer satisfaction. We offer a robust benefits package and a team-oriented culture.

Qualifications

• English communication skills (written and spoken) required.
• High school diploma or GED required.
• 1–3 months related experience or training preferred.
• Prior customer service experience helpful.
• Basic computer and typing skills required.

Responsibilities

• Handle all phone calls from end users and dealers.
• Enter and process end-user orders with accuracy for US/Canada.
• Assist walk-in customers and determine vehicle patterns.
• Review invoices and related records to resolve questions.
• Update customer data in computer systems and communicate when needed.
• Collaborate with billing, sales, shipping to resolve issues.

Skills

English communication

Customer service

Computer skills

Typing speed

Education

High school diploma or GED

Tools

Computer systems

Job description

McGard LLC

Customer Service Representative

1st Shift: 8:15AM - 4:45PM, Monday - Friday

$19.50 - $25.00/hour DOE

Are you ready to take your skills to the next level? Look no further than McGard, a leading company in the automotive industry! We are seeking a highly talented and motivated Customer Service Representative to join our dynamic team and contribute to our ongoing success.

About Mcgard

McGard has been a trusted name in the automotive industry for over 60 years. We specialize in manufacturing high-quality, precision-engineered automotive security products and components. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a global leader in our field.

Benefits

• Comprehensive benefits package, including 10 company paid holidays and paid time off (PTO).
• Discretionary, annual profit sharing.
• Exciting and challenging projects in a collaborative work environment.
• On-site walking trail and convenience cafeteria.
• A supportive and inclusive company culture that values employee well-being and work-life balance.

Responsibility

Investigates and resolves end-user questions regarding merchandise, service, and billing.

Job Duties

• Handles all phone calls from end-users.
• Enters and processes end-user orders, checking for accuracy of information for U.S. and Canadian orders.
• Handles walk-in customers, which may involve accompanying customers outside to determine application or pattern on vehicle.
• Examines records such as invoices, computer printouts, bills of lading, and any other related documents necessary to resolve end-user/dealer questions or problems.
• Traces missing merchandise via air bills, shipping manifests, etc.
• May communicate with customers via form letters to solicit missing information needed for processing orders.
• Process return form letters (orders) sent out by customer service reps.
• Enters end-user ID card and updates new and current information into computer.
• Reports customer complaints weekly.
• Resolves credit card indifferences (i.e. bad accounts).
• Handles all aspects of customer service accounting, including posting checks, refunds, and letters or phone communication if necessary.
• Handles all phone calls from dealers, domestic and import.
• Correspond and or converse with all dealers and other company personnel such as billing, credit, sales, service and shipping to determine details and necessary information in order to resolve dealer questions and problems.
• Enters and updates current dealership data into computer.
• Arranges all orders according to shipping cart and submits to shipping department.
• Keeps current on rotation schedule for shipping procedures.
• This job description in no way states or even implies that these are the only duties to be performed by this employee. Other duties may be assigned.

Education / Skill Requirements

• Ability to communicate effectively in English, both written and orally.
• High school diploma or general education degree (GED).
• One to three (1-3) months related experience and/or training; or equivalent combination of education and experience.
• Prior Customer Service skills.
• Computer and typing skills.

PHYSICAL DEMANDS & WORK ENVIRONMENT

Position requires individual to be capable of traveling & working throughout the entire facility, within reasonable accommodation. The noise level is usually moderate.

If you are an ambitious and driven individual who thrives on innovation and enjoys working in a team environment, then this is the perfect opportunity for you! Join McGard and be part of a company that is revolutionizing the automotive security industry.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

1st Shift: 8:15AM - 4:45PM, Monday - Friday

40 hours/ weekly