Customer Service Representative

Sierra Pacific Company; Town of Medford (WI); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid vacation

10 holidays

Life insurance

Job summary

Sierra Pacific Industries in Medford, Wisconsin seeks a Customer Service Representative to support the Windows division by coordinating service events, guiding customers, and processing orders and returns. The role partners with Inside Sales and service contractors to ensure high-quality service and warranty support.

Ideal candidates have 6 months of customer service experience, strong product knowledge, and proficiency with e-Bid, AS400, and MS Office.

Qualifications

• 6 months’ prior customer service experience preferred.
• Demonstrated window product knowledge.
• Working knowledge of e-Bid and AS400 order systems a plus.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Outlook, Word, and Excel.
• High regard for accuracy; dependable and organized.

Responsibilities

• Work with Service Manager, Inside Sales team members, customers, and sales representatives to initiate and schedule service events to completion.
• Coordinate service with customers, distributors, service contractors, and sales department.
• Partner with the sales team to meet and exceed customers’ expectations of service.
• Assist customers with verbal and written technical guidance.
• Record details of inquiries, concerns, and/or complaints.
• Process service orders, warranty reorders, changes, and returns per policies.
• Assist with training seminars.
• Ensure insurance compliance with Sierra Pacific requirements when working with service contractors.
• Process subcontractors’ invoices and issue work orders for warranty issues.
• Monitor service contractors’ performance metrics and in-house service performance.

Skills

Customer service

Window product knowledge

e-Bid systems

AS400 order systems

Verbal & written communication

Microsoft Outlook

Microsoft Word

Microsoft Excel

Attention to detail

Tools

AS400 order systems

e-Bid

Job description

Customer Service Representative

Medford Windows, Medford, WI
Close Date: Open
Job Type: Full-Time

We train and promote from within.

At Sierra Pacific Industries, we understand our greatest strength is the people who choose to build a career with us. We are a fourth‑generation family‑owned company that has grown to be one of the largest lumber and millwork producers in the United States. Our more than 6,000 employees are proud to work at our state‑of‑the‑art sawmills and other facilities, including manufacturing, custom wood‑framed windows, fabrication, millwork, veneer, cogeneration, trucking, forestry, and other operations.

Currently, we are seeking a qualified Product Service Team Member to provide effective customer service for our Windows division in Medford, Wisconsin.

About The Position

• Work with Service Manager, Inside Sales team members, customers, and sales representatives to initiate and schedule service events to completion
• Communicate and coordinate service with customers, distributors, service contractors, and sales department
• Partner with the sales team to meet and exceed customers’ expectations of service
• Assist customers with verbal and written technical guidance
• Assist in revolving complaints while recording details of inquiries, concerns, and/or complaints
• Process service orders, warranty reorders, changes, and returns according to established departmental policies and procedures
• Assist with training seminars
• Work with service contractors to ensure insurance compliance within Sierra Pacific requirements
• Process paperwork for subcontractors’ invoices
• Issue service contractors’ work orders and guidance to resolve warranty field issues
• Monitor service contractors’ performance metrics
• Monitor in-house metrics for service performance

Qualifications

• 6 months’ prior customer service experience preferred
• Demonstrated window product knowledge
• Working knowledge of e-Bid and AS400 order systems a plus
• Excellent verbal and written communication skills
• Proficient in Microsoft Outlook, Word, and Excel
• High regard for accuracy
• Dependable, self-motivated, and organized

Why Join Our Team?

Because this is more than an invitation, it’s a commitment to offer opportunities for personal and professional growth to everyone! We ask people to grow with us and make the company even better.

We provide an excellent benefit package including a full Health Benefits Plan (including medical, dental, and vision) with low-cost premiums, a 401(k) with Company Match, additional Retirement Contributions, and company-paid Life Insurance.

Paid vacation and 10 holidays.

Sierra Pacific is an (EOE) Equal Opportunity Employer, including those with a disability and veterans.

The general wage range for this position at Sierra Pacific Industries is from $21 and $28 per hour, and is dependent upon a number of factors, including, but not limited to: relevant work experience, skill, knowledge, and/or education.

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