Customer Service Representative

CMCO Brasil; Town of Hartland (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid holidays

Parental leave

Tuition assistance

Job summary

Columbus McKinnon is seeking a Customer Service Representative in Hartland, WI to support customers and distributors with order status, shipping documents, and inquiries. The role requires accurate data entry and collaboration with sales and channel partners to resolve issues.

The position emphasizes responsiveness, professionalism, and teamwork, with benefits including health coverage and 401(k) matching. Local candidates preferred for onsite work.

Qualifications

• Strong written and verbal communication skills.
• Ability to organize, prioritize, and handle inquiries with urgency.
• Experience with ERP and CRM systems is a plus.
• Bilingual Spanish is a plus.

Responsibilities

• Provide order and shipping information to customers and distributors.
• Enter orders for standard conveyors into the ERP system.
• Distribute leads to channel partners and support sales teams.
• Navigate Salesforce for information lookup and basic troubleshooting.

Skills

Communication

Multitasking

ERP experience

CRM experience

Tools

ERP system

CRM software

Job description

Location: Hartland, WI, US, 53029

Requisition ID: 3320

Join a team that values balance, open communication, and your future! Dorner Manufacturing, a Columbus McKinnon Organization, is growing, and we’re looking for people who want more than just a job—they want a workplace where they can thrive. Enjoy a culture that prioritizes your work-life balance, leaders who communicate openly, and a company committed to continuous growth and innovation. Discover a career where you can make a difference and still make time for what matters most.

Job Summary/Overview

The Customer Service Representative is primarily responsible for maintaining the highest level of customer and distributor/channel satisfaction by providing responsive, pleasant and professional assistance. The Customer Service Rep supports customers, distributors, RM’s and other Sales Support teams by promptly fielding all incoming phone calls, emails and faxes and handling inquiries for: order status, shipment tracking, shipping/order documents, distributor inquiries, lead time questions, order changes, RMA’s, order expediting, troubleshooting, lead distribution to channel and verbal & written parts price quotes. When required, the position also enters orders into the ERP system. This position acts as initial point of contact for customers and distributors with regards to all inquiries other than those for new conveyor applications.

Essential Duties And Responsibilities

• Providing customers, distributors and sales personnel with order and shipping info, order changes, RMA's, expediting, parts pricing.
• Enter orders for standard conveyors.
• Lead distribution to channel.
• Salesforce navigation and basic information look up.
• As qualified & approved my manager/lead provide technical assistance to team members and distributors.

Knowledge, Skills, Competencies, And Abilities

• A team player with excellent written and verbal communication skills.
• Ability to organize, prioritize, and approach tasks with a sense of urgency.
• Attention to detail. Achieves thoroughness and accuracy when accomplishing a task through concern for all areas involved.
• Ability to build relationships with a diverse workforce with a highly developed sense of understanding.
• Ability to be flexible and adjust priorities and pace to reflect changing needs or job demands.

Required Qualifications

• 2 + years as a manufacturing customer service representative or 5+ years of technical experience.
• Previous ERP and CRM experience is a plus.
• Bi-lingual (Spanish) is a plus.

Benefits

• Free coffee daily
• 11 paid holidays
• Vacation and paid sick time
• Medical, Dental, Vision insurance, effective day 1
• 401(k) with company match
• Paid parental leave
• Tuition assistance
• Disability insurance
• Dress for your day

About Columbus McKinnon

Columbus McKinnon is a leading worldwide designer, manufacturer and marketer of intelligent motion solutions that move the world forward and improve lives by efficiently and ergonomically moving, lifting, positioning and securing materials. Key products include hoists, crane components, precision conveyor systems, rigging tools, light rail workstations and digital power and motion control systems. We are focused on commercial and industrial applications that require the safety and quality provided by our superior design and engineering know-how. Columbus McKinnon is a publicly traded company that has been in business for almost 150 years – proud of our heritage, where we come from, and where we’re going. As Columbus McKinnon grows globally, so does our need for driven and inspired employees. Join our winning team!

Columbus McKinnon Corporation promotes a diverse and inclusive workforce and is an Equal Opportunity Employer that does not discriminate against employees or applicants for employment on the basis of race, color, national origin, ancestry, age, religion, sex, gender, gender identity, gender expression, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other Federal or State legally-protected classes. We also value the safety of all associates and work hard to maintain a Drug Free Workplace.

Nearest Major Market: Waukesha

Nearest Secondary Market: Milwaukee