Customer Service Representative

Diversified-Benefit-Services; Town of Hartland (WI); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Disability insurance - company paid

Life Insurance - company paid

FSA, HSA, and HRA benefits with issuer

401(k) with employer match

Paid time off and holidays

Employee Referral bonus program

Paid training program and professional

Opportunities for advancement within a

Job summary

Diversified Benefit Services, Inc. (DBS) is seeking a Customer Service Representative to assist plan participants with FSAs and HRAs, answer questions over the phone, and accurately process claims in accordance with plan provisions.

The role offers full-time onsite work with a six-month transition to a hybrid schedule (one day remote / four days in office). The position includes competitive pay, annual bonus opportunities, and comprehensive benefits.

Qualifications

• Provide exceptional, professional phone support to plan participants.
• Educate participants on FSAs and HRAs, including eligibility, reimbursement processes, and required documentation.
• Screen, review, and enter claims accurately and in compliance with plan requirements.

Responsibilities

• Provide exceptional, professional phone support to plan participants, answering questions and helping them navigate their benefit plans.
• Educate participants on FSAs and HRAs, including eligibility, reimbursement processes, and required documentation.
• Accurately screen, review, and enter claims, ensuring documentation and claim information meet plan requirements.
• Research and resolve participant questions and claim issues with accuracy, efficiency, and sound judgment.
• Follow established procedures and regulatory requirements to ensure claims are processed consistently and accurately.
• Maintain detailed and accurate records while protecting confidential participant information.
• Collaborate with team members to resolve issues and deliver a seamless participant experience.

Skills

Customer service

Problem solving

Attention to detail

Communication

Job description

Help People Navigate Their Benefits with Confidence

Are you someone who enjoys helping people, solving problems, and getting the details right? We’re looking for a Customer Service Representative who will serve as a trusted resource to plan participants while also ensuring the accurate and timely processing of Flexible Spending Account (FSA) and Health Reimbursement Arrangement (HRA) benefit plan claims.

In this role, you’ll have the opportunity to make a real difference in the participant’s experience from answering questions and providing knowledgeable, personalized service over the phone to carefully reviewing and entering claims in accordance with plan provisions and established procedures.

What You’ll Do

• Provide exceptional, professional phone support to plan participants, answering questions and helping them navigate their benefit plans.
• Educate participants on FSAs and HRAs, including eligibility, reimbursement processes, and required documentation.
• Accurately screen, review, and enter claims, ensuring documentation and claim information meet plan requirements.
• Research and resolve participant questions and claim issues with accuracy, efficiency, and sound judgment.
• Follow established procedures and regulatory requirements to ensure claims are processed consistently and accurately.
• Maintain detailed and accurate records while protecting confidential participant information.
• Collaborate with team members to resolve issues and deliver a seamless participant experience.

What We’re Looking For

• A customer-focused professional who genuinely enjoys helping people and finding solutions.
• Strong verbal and written communication skills, with the ability to explain benefit information clearly and confidently.
• Exceptional attention to detail and a high level of accuracy when reviewing and entering information.
• Strong organizational and time-management skills, with the ability to manage multiple priorities.
• Sound judgment and the ability to apply established guidelines and procedures.
• Previous experience in customer service, healthcare, employee benefits, claims processing, or a related field is a plus.

Company Overview

Diversified Benefit Services, Inc. (DBS) is a leading third-party administrator specializing in flexible benefit plan solutions such as FSAs, HRAs, HSAs, ICHRAs, and COBRA. With nearly 40 years of industry experience, we are dedicated to delivering exceptional service and innovative benefits management. We prioritize building a motivated, team-oriented and positive workforce in a supportive and rewarding environment.

Job Type:

Full-time

Schedule:

• Monday to Friday
• Flexible start time (8:00 or 8:30 a.m.)
• Onsite fulltime for six months / transitions to hybrid (1 day remote/4 in office thereafter)

Compensation:

• Competitive salary
• Annual performance bonus opportunities

Benefits:

• Health, dental, and vision insurance
• Disability insurance - company paid
• Life Insurance - company paid
• FSA, HSA, and HRA benefits with employer funding (of course!)
• 401(k) with employer match
• Paid time off and holidays
• Employee Referral bonus program
• Paid training program and professional development
• Opportunities for advancement within a growing organization

Location:

• Hartland, WI