Customer Service Representative

O'Leary Plumbing, Heating & Electrical; Town of East Troy (WI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

401(k) with match

Monthly performance bonuses

Friendly, fast-paced team environment

Job summary

O'Leary Plumbing, Heating & Electrical in East Troy, WI is seeking a friendly, organized Customer Care Representative to join our family‑owned team. You will answer inbound calls, schedule appointments, follow up with customers, and coordinate with our field technicians to keep every service request running smoothly.

With 2+ years of customer service experience, strong phone, email, and computer skills, and a great attitude, you will help customers quickly and accurately, maintain meticulous

Qualifications

• 2+ years of customer service experience (home services, trades, or call center a plus).
• Strong phone, email, and computer skills.
• Great attitude and attention to detail.

Responsibilities

• Answer inbound calls, schedule appointments, follow up with customers, and coordinate with the team in the field.
• Maintain accurate records and provide excellent customer care.
• Assist with scheduling and communications to ensure smooth operations.

Skills

Customer service

Phone skills

Email skills

Computer skills

Attention to detail

Positive attitude

Job description

Family-owned plumbing, heating, cooling, electrical & water quality in East Troy and Lake Geneva, WI since 1958. 24/7 emergency service. [phone].

Type full-time

Location On-site (office)

Department Customer Care

Answer inbound calls, schedule appointments, follow up with customers, and coordinate with the team in the field. If you love organizing chaos and making people's day a little easier, this is your role.

What You Bring

• 2+ years of customer service experience (home services, trades, or call center a plus)
• Strong phone, email, and computer skills
• Great attitude and attention to detail

What We Offer

• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) with match
• Monthly performance bonuses
• Friendly, fast-paced team environment

Pure Comfort Since 1958

One call for every essential system.

Call O'Leary or request service online and a real team member will help you schedule. Free installation estimates and 24/7 emergency service across East Troy, WI and the surrounding lake country.

Licensed, Bonded & Insured 24/7 Emergency Service

What's Essential to You is Essential to Us